Client Services Manager

Company:

DigiBirds360 Location:

Faridabad (On-site) Experience:

2–4 Years Employment Type:

Full-Time Role Overview We are looking for a proactive and client-focused

Client Relationship Manager

who will be responsible for managing client accounts, ensuring client satisfaction, and driving long-term relationships. The ideal candidate should have strong communication skills and a good understanding of digital marketing services. Key Responsibilities Manage and maintain strong relationships with existing clients Act as the primary point of contact for client communication Understand client requirements and coordinate with internal teams (SEO, Social Media, Ads, Development) Ensure timely delivery of services as per client expectations Handle client queries, feedback, and escalations professionally Share regular reports and updates with clients Identify opportunities for upselling and cross-selling services Monitor client satisfaction and retention Required Skills Strong communication and interpersonal skills Basic understanding of digital marketing (SEO, Social Media, Google Ads) Client handling and coordination experience Problem-solving and conflict resolution skills Good organizational and time management skills Ability to handle multiple clients/projects Qualifications Bachelor’s degree in Marketing, Business, or related field Experience in digital marketing agency preferred Why Join DigiBirds360 Work with a fast-growing digital marketing agency Exposure to diverse clients and industries Opportunity to grow in client servicing and account management