Kronos Support Consultant

Job Responsibilities: Triage and resolve Tier 1 UKG Dimensions support tickets Review and manage integration error reports between UKG Dimensions and HCM system Identify and escalate data sync or mapping issues Partner on investigations with payroll involving pay rule mismatches or calculation discrepancies Understand and interpret pay rules, work rules, and schedules for configuration or issue resolution Configure and update pay policies, wage rates, and rule sets within UKG Dimensions Test and validate configuration changes in the system Use of Data views and Reports to support troubleshooting and audits Basic navigation of Setup Data Manager and Process Status Coordinate with higher-tier support (Kronos support) for complex issues Skills: UKG Dimensions system navigation and familiarity with timekeeping/absence modules Basic troubleshooting skills for system errors, user issues, and integrations Understanding of pay rules, work rules, and schedule templates Experience with integration monitoring tools and error resolution Configuration skills in pay policies, wage rates, and labor rules Analytical thinking to investigate and resolve discrepancies Attention to detail when updating system settings or reviewing reports Data interpretation using Data views, reports, or exports Communication skills to collaborate with payroll, HR, and HRIS (or any other customers) Documentation skills for tracking resolutions and changes