Assistant Manager - Process Training - Payments/Deposits/Card Disputes

We are looking for experienced Training and Development Assistant Manager to execute our organizational training strategy, oversee its implementation and assess its outcomes.

You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm.

Training team work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company.

They often have backgrounds in business, human resources, development and education.

Responsibilities

• Identifying and assessing future and current training needs

• Drawing an overall or individualized training and development plan

• Responsible for training delivery for new hires, refreshers and any ad hoc training requests

• Partner with operational teams to ensure that refresher training needs are identified and delivered on time

• Proactively suggest improvements to those processes and closely collaborate and provide feedback on new launches or process changes with a potential impact to training

• Proactively communicate with client/business on daily operational matters relating to training

• Drive individual goals including but not limited to training certifications for trainers, deadlines for training remediation’s and all other relevant metrics

• Keep a strong governance around all training activities & showcase during reviews or governance meetings

• Extent help or initiate training program followed by tracking effectiveness, success and ROI periodically and report on them

Qualifications

Experience & Skills Required

• Overall 8 years of experience & at least 5 years of banking experience is must

• Experience in Retail & Commercial Banking related to below work-types will be preferred:-Deposits Operations- New account review & maintenance, internal operations, account servicing, RDC, legal document processing, reconciliations etc.

Payments (Domestic & International) - ACH processing, card dispute & maintenance

• Good with Microsoft Office

• Strong with MIS reporting

• Client focused with excellent written and verbal communication skills

• Ability to work under pressure in a faced paced environment with limited structure

• Attention to detail & data driven approach

• Ability to plan, multi-task and manage time effectively