Field Service Lightning Developer (Bangalore only)

Salesforce Field Service Lightning (FSL) Consultant

Location: Bangalore (Onsite/Hybrid)

Employment Type: Full-time / Contract

Experience: 4–10 Years (depending on your requirement)

Role Overview

We are looking for a Salesforce Field Service Lightning (FSL) Consultant who will be responsible for designing, configuring, and implementing Salesforce FSL solutions for enterprise customers. The candidate should have strong hands-on experience in FSL setup, workflows, mobility, scheduling optimization, and service operations automation.

Key Responsibilities

- Gather business requirements for field operations, service processes, scheduling, dispatching, and workforce management - Design and configure end-to-end Salesforce FSL solutions - Implement FSL components: Service Territories, Operating Hours, Skills, Work Orders, Service Appointments, Work Types - Configure Scheduling Policies, Objectives, Work Rules, and Optimization - Set up FSL Mobile App (iOS/Android) with required flows and offline capability - Integrate field operations with Service Cloud, Sales Cloud, and external systems - Build process automation: Flows, Approvals, Assignment Rules, Omni-Channel - Customize FSL UI, page layouts, Lightning components - Build and maintain reports & dashboards for field service analytics - Work with dispatchers, field engineers, customer service teams to refine workflows - Perform UAT, training, documentation, and post-go-live support - Ensure best practices, data integrity, scalability, and platform governance

Required Skills

- Strong hands-on experience in Salesforce Field Service Lightning - Solid understanding of Work Orders, Work Types, Service Appointments, Service Resources, Skills - Expertise in FSL Scheduling & Optimization engine - Experience with Flows, Process Builder, Validation Rules, Lightning App Builder - Knowledge of FSL Mobile and offline-first architecture - Ability to create custom objects, Apex triggers/classes (Dev skill optional based on role) - Familiar with integration patterns (REST, middleware, APIs) - Understanding of Service Cloud (Case Management, Knowledge, Entitlements)

Preferred Qualifications

- Salesforce Certified Field Service Consultant (highly preferred) - Salesforce Admin / App Builder Certification - Experience with onsite implementations in utilities, manufacturing, logistics, telecom, or home services - Knowledge of Einstein case classification / next-best-action is a plus

Soft Skills

- Strong communication and stakeholder management - Ability to work with cross-functional teams - Problem-solving and process optimization mindset - Ability to lead workshops and training sessions

Education

- BE/B.Tech/MCA or equivalent

Work Location

Bangalore – Candidate should be willing to work onsite at client location (hybrid optional as per project).