SAP Business Process Analyst (SD/MM)

Position Overview The Senior Manager – Regional Training Manager will be based out of

Mumbai

and will lead training delivery across

multiple branches

in the assigned region. The role is responsible for strengthening employee capability through functional, behavioural, and digital learning interventions. The position requires strong facilitation skills (classroom and virtual), content creation capability, and proven experience within the

financial services industry

.

Position Details Role:

Senior Manager / Manager – Regional Training Manager Location:

Mumbai Scope:

Responsible for managing and supporting training needs across

multiple branches

within the region.

Key Responsibilities Training Delivery & Facilitation Conduct Induction, Refresher, Functional, Product, and Behavioral training sessions for employees. Facilitate training for customers, channel partners, and B2B stakeholders when required. Deliver learning effectively across both

classroom

and

virtual (VILT)

formats. Travel across the region to support branches, conduct sessions, and ensure consistent training delivery. Partner with branch leadership to identify gaps and recommend suitable training interventions. Digital Learning & Content Creation Create clear, engaging training material—presentations, guides, short videos, assessments, and simple digital modules. Refresh and modernize existing content so it is easy to understand and accessible in digital formats. Use tools like

Canva

and other

AI-based tools

to improve the quality, design, and delivery of learning material. Support Train-the-Trainer (TTT) programs by preparing easy-to-use content and helping design smooth digital learning experiences. Stakeholder Management Work closely with Product Managers, SMEs, Operations, HR, and internal trainers to ensure accurate, updated training delivery. Build strong working relationships with regional/branch managers to understand business priorities and capability needs. Communicate training plans, outcomes, and feedback effectively to leadership and stakeholders. Process & Documentation Maintain training MIS, reports, attendance, participant feedback, and assessments. Ensure documentation is audit-ready and aligned to internal compliance standards. Track training effectiveness and share insights for continuous improvement.

Skills & Competencies Required Training & Facilitation Skills Strong facilitation skills across physical classrooms as well as virtual platforms (VILT). Ability to engage participants and simplify complex topics for diverse audiences. Experience delivering behavioral and soft-skills training is preferred. Content Development & Digital Skills Ability to create simple, engaging, and visually appealing digital training content. Working knowledge of

Canva

and comfort using

AI tools

for content creation, visuals, and basic video elements. Familiarity with LMS usage and digital learning platforms. Behavioral Competencies Excellent verbal and written communication skills. Strong interpersonal and stakeholder management capability. High level of ownership, planning, and organizational ability to manage multiple branches.

Qualifications & Experience Mandatory:

8-10 years of experience overall of which minimum 3 in

financial services

(Broking, BFSI, Wealth, Insurance or related domains) in a sales training or capability-building role. Graduate/Postgraduate in any discipline. Certifications in L&D, facilitation, or instructional design are an advantage. Experience handling multi-location training delivery and virtual sessions is desirable. Basic Proficiency in Canva, digital tools, and AI-based content creation platforms is required.