General Manager - Commercial Fit out (Real Estate)

The General Manager – Commercial Interiors Fitout will lead end-to-end delivery of commercial interior fitout projects across the company’s portfolio and client mandates. The role is accountable for P&L, project execution (design-to-handover), contractor/vendor ecosystem, quality & safety, cost and schedule governance, and client/stakeholder management. The incumbent will scale a high-performing fitout delivery organization and build standardized processes to deliver predictable outcomes across multiple concurrent projects.

Key Responsibilities

1) Project Delivery Leadership (Design → Execution → Handover) Lead delivery of multiple concurrent projects (typically

Grade A offices, retail, hospitality, industrial/warehouse offices, and common areas ). Establish and enforce delivery standards across: Design management and coordination (MEP, HVAC, fire, IT/AV, security, BMS) Procurement strategy and long-lead planning Construction execution, QA/QC, commissioning, snag closure, handover Set up and monitor

integrated master schedules , risk registers, and milestone tracking across sites. Ensure

statutory compliance

and approvals with relevant authorities (fire, building, electrical, HSE, local bodies). 2) Cost, Contracts & Procurement Governance Own budgeting, cost planning, BOQ validation, value engineering, and cost reporting (EAC/ETC). Lead contract strategy: GC selection, package contracting, rate contracts, SLA frameworks. Govern tendering, evaluation, vendor onboarding, and performance measurement. Drive robust change-order/variation governance and claim management (client + subcontractors). 3) Quality, Safety & Compliance Establish fitout QA/QC frameworks (checklists, hold points, mockups, material approvals). Own HSE governance: toolbox talks, audits, incident management, corrective actions. Ensure compliance with ISO/QMS practices (where applicable), statutory norms, and company policies. 4) Client & Stakeholder Management Be the senior escalation point for clients/tenants, landlords, consultants, PMCs, and internal stakeholders. Manage expectations proactively; lead reviews on progress, risks, and decisions. Drive customer satisfaction, repeat engagements, references, and case studies. 5) Team & Capability Building Build and lead a multi-disciplinary team (Project Directors/Managers, Design Managers, QS/Cost, Planning, Procurement, QA/QC, Site Safety). Set performance culture: hiring, mentoring, capability development, succession planning. Implement standard operating procedures (SOPs), templates, reporting dashboards, and governance cadence. 6) Systems, Processes & Reporting Implement/strengthen tools for execution visibility (MS Project/Primavera, ERP, cost control systems, dashboards). Establish portfolio governance: weekly/monthly reviews, RAID logs, vendor scorecards, project health metrics.

Key Deliverables / Success Metrics (KPIs) On-time delivery : % projects delivered as per committed schedule. Cost adherence : budget variance, procurement savings, EAC accuracy. Quality : defects per project, rework %, snag closure time. Safety : TRIR/LTI, audit scores, compliance closure rate. Client satisfaction : CSAT/NPS, repeat business, referrals. Commercial : gross margin %, variation realization, claims settlement, cash collection cycle. Candidate Profile Education Bachelor’s degree in Civil Engineering / Architecture / Construction Management (MBA preferred). Certifications in PMP/Prince2, QS, Lean construction, or HSE (NEBOSH/IOSH) are a plus. Experience 12–18+ years

in commercial interiors/fitout delivery, with at least

5+ years in a leadership role

managing a portfolio and teams. Proven experience delivering

large commercial office fitouts

(multi-floor / >50,000 sq ft) and/or multiple projects concurrently. Strong contracting and procurement experience (lump sum, item-rate, package contracting). Track record in stakeholder management with corporate clients, consultants, landlords, and statutory authorities.