Solution Architect, IT Software [T500-23643]

About American Airlines: To Care for People on Life's Journey®. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries. American Airlines is transforming the way it delivers technology to its customers and team members worldwide. American’s Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24/7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience.

Solution Architect, IT Software INTRO: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

WHY YOU’LL LOVE THIS JOB: As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The Software domain refers to the area within Information Technology that focuses on the development, deployment, management, and maintenance of software applications that support business processes and user needs while ensuring reliability, performance, and security. This includes development, application lifecycle management, requirement analysis, QA, security & compliance, and maintaining the applications and infrastructure.

WHAT YOU’LL DO: This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Writes, tests, and documents technical work products (e.g., code, scripts, processes) according to organizational standards and practices Devotes time to raising the quality and craftsmanship of products and systems Conducts root cause analysis to identify domain level problems and prescribes action items to mitigate Designs self-contained systems within a team's domain, and leads implementations of significant capabilities in existing systems Anticipates the scaling needs for system components and sizes them appropriately Identifies opportunities for better system observability and advocates for prioritization Partners with the security organization to improve team security practices and guides team members accordingly Evaluates potential attack surfaces in systems under development, identifies best practices to mitigate, and guides teams in their implementation Builds and maintains strong relationships with engineering leaders and business counterparts across squads within their product area Contributes guidance, patterns, and reference implementations enabling consistency, controls, and self-serviceability for adopted technologies Observes their environment and identifies opportunities for introducing new approaches to problems

ALL YOU’LL NEED FOR SUCCESS: Minimum Qualifications – Education & Prior Job Experience: Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training 8+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications – Education & Prior Job Experience: Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training Airline Industry experience

Skills, Licenses, and Certifications: Lead end-to-end ServiceNow solution design and architecture Define enterprise architecture roadmap aligned with business strategy Provide consulting support to business stakeholders Architect scalable integrations using APIs and middleware Oversee ITSM & ITOM implementations and optimizations Guide development teams and conduct code reviews Engage with senior leadership for strategic planning Ensure platform security, compliance, and governance Drive automation and digital transformation initiatives Mentor junior developers and architects Continuous Deployment

LANGUAGE / COMMUNICATION SKILLS: Ability to effectively communicate both verbally and written with all levels within the organization Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship.

Note:

If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.

FEEL FREE TO BE YOURSELF AT AMERICAN: Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

COMPETENCIES: Caring Collaboration Development Future Results