CRM and Pre-Sales Head Real Estate

Location:

Bangalore Experience:

15+ Years Industry:

Real Estate / Property Development Role Overview

We are seeking a seasoned

Head of CRM

to lead customer lifecycle management, enhance customer satisfaction, and drive long-term relationship value across all real estate projects. The role requires strategic leadership combined with operational excellence in post-sales and customer engagement. Key Responsibilities

Lead end-to-end

Customer Relationship Management (CRM)

operations across all projects Design and implement customer lifecycle strategies from booking to possession and beyond Drive

customer satisfaction, retention, and referral programs Handle escalations, grievance redressal, and ensure timely issue resolution Develop and monitor

SLA-driven service frameworks Collaborate with Sales, Marketing, Projects, and Legal teams for seamless customer experience Implement and optimize CRM tools (Salesforce, Zoho, or similar platforms) Analyze customer feedback and drive continuous improvement initiatives Lead customer communication strategies (emails, calls, events, handovers) Manage possession process, documentation, and customer onboarding Key Requirements

15+ years of experience in CRM, preferably in real estate or related sectors Strong experience in handling

high-value customers and large-scale projects Proven leadership experience managing large CRM teams Expertise in CRM platforms and data-driven decision-making Excellent communication, negotiation, and conflict resolution skills Strong understanding of real estate processes (booking, agreements, possession) Preferred Qualifications

MBA or equivalent in Business / Marketing / Operations Experience with premium / luxury real estate projects 2. Job Description – Head of Presales (Real Estate)

Location:

Bangalore Experience:

15+ Years Industry:

Real Estate / Property Development Role Overview

We are looking for a dynamic

Head of Presales

to lead lead-generation, qualification, and conversion support functions. This role plays a critical bridge between Marketing and Sales, ensuring a strong and consistent sales pipeline. Key Responsibilities

Lead and manage the

Presales team (inbound & outbound) Drive

lead generation, qualification, and nurturing strategies Ensure effective handling of digital, walk-in, and channel partner leads Track and improve

lead-to-site visit and conversion ratios Align closely with Marketing for campaign optimization and ROI tracking Implement structured

call management, follow-ups, and CRM tracking systems Train and mentor presales teams for high-quality customer interactions Analyze lead sources and optimize performance across channels Ensure timely and accurate reporting on pipeline metrics Coordinate with Sales teams for smooth handover of qualified leads Key Requirements

15+ years of experience in presales / inside sales / lead management Strong background in real estate or high-value B2C sales Proven track record in building high-performing presales teams Strong analytical mindset with data-driven decision-making Expertise in CRM systems and lead management tools Excellent communication, presentation, and persuasion skills Preferred Qualifications

MBA in Marketing / Sales Experience handling digital marketing funnels and performance campaigns