Procurement Manager

Designation:

Manager – Procurement - GSC Base Location:

Navi Mumbai Reporting to:

GSC Functional Leader Shift Timing:

Australian Shift timing

Role Purpose:

Lead end‑to‑end service delivery for assigned towers/processes in the Shared Service Centre by owning outcomes, not tasks. The Manager ensures the following: Operational excellence SLA adherence Stakeholder satisfaction Risk & compliance Continuous improvement People leadership -Enabling Team Leads and SMEs to execute and optimize the work.

Key Responsibilities:

Technical Skills End to End Procurement knowledge Identify, evaluate, and onboard suppliers and vendors. Maintain strong relationships with key suppliers. Conduct regular vendor performance evaluations. Oversee Purchase Requisition, Purchase order creation, approval, and tracking. Coordinate with internal teams to meet procurement requirements. Ensure procurement activities comply with company policies and legal regulations. Maintain documentation and audit readiness. Work closely with finance, operations, and project teams. Understand internal requirements and align procurement activities accordingly Track procurement KPIs such as cost savings, supplier performance, and procurement cycle time.

2)

Service Delivery & Operations Control Ensure SLA/OLA adherence, TAT, accuracy, and customer experience (CX)/satisfaction targets (NPS) Own daily/weekly production plan, capacity, and throughput across all teams in scope Prioritize queues; manage escalations; remove blockers; enable TLs to schedule and assign work Govern end‑to‑end process health: input quality, processing controls, output delivery, feedback loops Approve exceptions and non‑standard handling with documented rationale

3)

People Leadership & Capability Build a high‑performing team culture; coach Team Leads on planning, feedback, and performance Own workforce planning (FTE, skill mix, work continuity), hiring decisions, onboarding and ramp plans Define role expectations and career pathways; drive Individual Career Development Plans (IDP’s), training, and certification (as necessary) for TLs & SMEs Manage performance cycles, lead PIP/recognition, succession planning for critical roles

4)

Performance Management & Analytics Establish KPI framework; review daily/weekly scorecards with TLs, course-correct proactively Drive root cause analysis (RCA) using data; track corrective/preventive actions (CAPA) Publish monthly/quarterly business reviews (MBR/QBR) with trend insights and improvement plans

5)

Stakeholder Management & Customer Experience Act as single point of accountability for business stakeholders, align on SLAs, demand, and change Run structured governance forums (MBR/QBR); manage cross‑functional dependencies and comms Capture VoC/NPS; ensure actioned feedback and transparent status updates

6)

Process Excellence & Continuous Improvement Understand and Own Lean/Six Sigma pipeline: map processes, digitize, eliminate waste, standardize SOPs Prioritize opportunities, remove roadblocks, track benefits realization Ensure robust knowledge management: SOP currency, version control, handbooks, job aids

7)

Risk, Controls & Compliance Ensure policy adherence, regulatory compliance, data privacy, and internal controls Run risk registers and control testing cadence, close audit actions on time Define escalation paths, segregation of duties (SoD), and exception approval limits

8)

Technology, Automation & Transformation Govern change management (UAT, training, hyper care) track stabilization metrics Partner with IT on application/platform performance, access controls, and incident management

9)

Governance & Escalation Operate a tiered governance: Daily huddles, Weekly Ops Reviews, MBR/QBR with stakeholders Maintain a Risk & Escalation matrix; resolve escalations within timelines; record decisions Ensure documentation hygiene: SOPs, playbooks, R&Rs, training logs, risk & control evidence

10)

Transition, Migration & Scaling (Applicable based on Operating Model) Lead transitions (from functions) with structured TOM, due diligence, and cutover plans Secure resourcing, training, SOP sign-off, and hyper care. Sign off on steady state readiness Scale capacity and standardize global templates; manage demand/surge plans

Key Competencies & Behaviours:

Core Competencies Experience in managing procurement in finance functions. Good to have experience in AR operations like Billing, Receipt Booking and Matching. Operational Excellence, Data‑driven Decision Making, Stakeholder Management. Excellent communication skills. Coaching & Performance Management, Change Leadership, Risk & Compliance. Continuous Improvement (Lean/Six Sigma), Tech Savvy (RPA/Analytics/Workflow).

Behaviours Ownership: Owns end outcomes and not just tasks. Collaboration: Aligns withing team and across functions in GSC Empathy: Balances productivity with well‑being and fairness Agility: Responds to demand/surge, implements changes quickly Integrity & Stewardship: Transparent in decisions, maintains controls