Assistant Manager/Executive - Technical Support (Drives & Automation)

Executive / AM – Technical Support (Drives & Automation)

About the Role We are seeking enthusiastic and driven candidates to join our Technical Support team. You will be responsible for handling Drives & Automation product Application development/outdoor repair/Service/commissioning/installation activities and working within our sales departments. The role requires a proactive approach to building relationships and providing reliable solutions directly to our customers.

Role Location: Chakan

Responsibilities Service visit to customer site for commissioning of inverters. On line (Thro. Telephonic conversation) service support to customers / branch engineers on service / Commissioning of electronics. Onsite service of SEW’s electronics products and resolving the complete problem in time. Maintaining Service documentation for all Service conducted. First line of contact for Germany on information related to application & technical support of electronics products – (Jointly Manager D&A). Application engineering – Developing new application’s for complete drive management-(jointly Manager D&A). Assisting the repair department on Critical issue/ crisis situation. Technical support for switching cabinets through local vendors according to the customer requirement. Maintain the Service center and all the required tools, tackles, equipment in good working condition and timely maintenance/ calibration of the same. Training on & off the customer site and SEW employees on service and application development. Maintenance of Quality Manual System

Qualifications Education: BE/B.Tech - Electrical / Electronics / Mechatronics from reputed institute. (Other branches, please excuse) Experience: 2 to 5 years in field service role handling VFD, PLC, Servo Motors Essential Skills: Communication & Presentation Skills, Customer Relationship Management, Repairing Skills, Trouble Shooting Skills

Apply now! -

We look forward to your application!