Service Desk With German

CAPGEMINI : About Company : LTI

is a leading global provider of consulting, technology services, and digital transformation, with 420,000 team members in over 50 countries. Headquartered in Paris, France, it specializes in AI, engineering, cloud, and digital services to help businesses navigate rapid technology shifts. Founded in 1967, it is recognized for its commitment to sustainability and ethical business practices. Job Title :

Service Desk With German Key Skills :

Jira Service Desk, ServiceDesk, Windows Server Job Locations :

Mumbai ,Bengaluru Experience :

3+ years Education Qualification :

Any Degree Graduation Work Mode :

Hybird Employment Type :

Contract Notice Period :

Immediate - 10 Days Job description: Skills Mandatory Skills :

Jira Service Desk, ServiceDesk, Windows Server

We are looking for a German Language Service Desk Analyst P2 to provide Level2 technical support to end users in German speaking regions The role involves incident resolution request fulfilment and application for support while ensuring adherence to defined SLAs and quality standards Provide L2 P2 service desk support for IT incidents and service requests Handle inbound and outbound support interactions in German and English Perform incident analysis troubleshooting and resolution based on priority and impact Act as an escalation point for L1 teams and provide guidance where required Monitor and manage tickets using ITSM tools ServiceNow Remedy SNOW like tools Perform root cause analysis for recurring issues and suggest preventive actions Coordinate with L3 application infrastructure and network teams for advanced troubleshooting

Any Project specific Prerequisite skills :

German+ SD , German language Support is must