Technical CRM (Microsoft Dynamics 365) Consultant

Job Title:-

Technical Consultant/ Developer CRM

Work Location:-

LTIM Pan India

Experience:-

5+ Years

Notice Period:-

Immediate Joiner

Job Description:-

MS Dynamic 365 Technical Consultant/Developer The Dynamic 365 Technical Consultant/Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI/SSRS, Power Automate and Power Apps. The selected candidate will work as part of the development team, and report to the project manager and technical lead.

Essential Job Functions & Required Skills:- • Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service. • Proficiency in designing, developing and implementing business processes, plugins and workflows. • Experience in designing and creating custom entities and relationships between those entities. • Experience in handling multiple business unit with data segregation and cross BU access/roles. • Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment. Upload Screenshots and knowledge Management integrating SharePoint. • Experience of software development using Microsoft .Net, C#, JSON and jQuery. • Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps. • Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal). • Experience in developing automations using Power Automate and Power Apps. • Experience in developing application which can be published to Azure. • Experience in handling huge volumes of case and email records. • Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application. • Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD. • Experience in designing and automating the survey forms using MS Forms Pro. • Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus. • Hands-on experience in developing Power BI Dashboards & Reports is a plus. • Provide troubleshooting/technical support. • Actively participate in design and analysis sessions to ensure sound team decision-making. • Support system and user acceptance testing activities, including issue resolution. • Complete technical documentation to ensure system is fully documented.