Strategic Operations and Excellence

The Sr. Manager – Operation Excellence

is a pivotal role focused on executing CMD’s strategic vision through robust coordination, structured follow-ups, and high-quality operational oversight. This role will act as a bridge between Leadership team and the vertical heads, ensuring alignment, timely execution, and governance of critical workstreams. The incumbent will also assist CMD directly by providing decision-enabling inputs, strategic dashboards, and by driving the rhythm of business within CMD's office. This position requires operational maturity, agility, and a deep commitment to confidentiality, precision, and results. It is suited for someone who can function both as a strategic enabler and a tactical executor. KEY RESPONSIBILITIES: 1. Strategic Operations & Coordination  Act as the operational anchor for CMD & leadership team’s directives across departments.  Support CMD in transforming strategic plans into actionable, measurable work streams for business excellence.  Serve as the point-of-coordination between leadership and the vertical heads, ensuring seamless data and decision flow.  Track execution of key priorities and ensure timely closures. 2. Performance Monitoring & Operational Excellence  Ensure monthly MIS is received, analyzed, and synthesized into Review Dashboard periodically.  Track, evaluate, and monitor performance across all business verticals — sales, operations, marketing, service, and support.  Develop and manage Performance Dashboards and Business Review Trackers for analysis.  Identify gaps and improvement opportunities in business operations and recommend corrective actions.  Drive a culture of performance accountability and continuous improvement across the organization.  Design and maintain WIP (Work-in-Progress) tracker for leadership, especially the top 15 priorities. 3. Execution Excellence  Structure leadership-level initiatives into milestones and drive accountability with functional leaders.  Drive improvement projects and internal audits initiated by leadership team.  Handle sensitive data and strategic initiatives with discretion and professionalism.  SOP driven initiatives for business excellence. FIRST SIX MONTHS EXPECTATIONS (List in order of importance the position objectives & measurements associate will be expected to deliver within the first six months of employment. Be as specific and concrete as possible in describing these tasks) ● Achieve 6 month’s target as defined in the KRA ● Develop and maintain relationships with all the vertical Heads. ● Ensure measurable progress against quarterly KRA-linked goals. Attribute/Skill/Experience Weight  Previous knowledge of running an enterprise /Background in working with entrepreneurs / proven experience working in a startup environment at a senior level handling cross functional operations. 30  SOP Driven business / operational excellence. 20  Minimum 6–8 years of Operational Excellence experience in a senior support/Chief of Staff/COO Support-type role 20  MS Office (Advanced Excel & PowerPoint), MIS handling, Strategic Coordination, Communication 10  Graduate/Postgraduate with excellent command over English. 10  Professional demeanor, confidentiality, agility, and high accountability are non-negotiable. 10