Process Improvement Lead/ Delivery Excellence

Job Title: Delivery Excellence / Process Improvement Lead Purpose of the Role The role is to build a data-driven work culture in operations by using quality tools and improvement methods. The person will work on improving processes, increasing customer satisfaction, and driving business efficiency through Lean Six Sigma and transformation initiatives.

Key Responsibilities Conduct workshops and identify areas for process improvement. Create and drive continuous improvement plans for business teams. Lead Process Improvement projects using

Lean Six Sigma

methods. Support implementation of

Quality Management Systems (QMS)

such as ISO / CMMI. Drive automation and innovation projects to improve productivity. Build team capabilities in Quality, Six Sigma, and Digital Transformation. Identify process risks early and ensure they are resolved proactively. Work closely with internal stakeholders to implement Delivery Excellence initiatives.

Key Skills Required Good communication and presentation skills Strong analytical and problem-solving ability Detail-oriented and data-driven approach Stakeholder management skills Influencing and coordination skills Program/project management capability Self-motivated and goal-oriented mindset

Experience Required 10+ years of overall work experience in Process Improvement / Transformation roles. Must have experience in the

service industry . Hands-on experience in Lean Six Sigma and automation initiatives. Exposure to Data Analytics / AI / Machine Learning is an added advantage.

Certifications (Mandatory) Lean Six Sigma Black Belt – Must Have Preferred (Good to Have) Green Belt QMS / ISO PMP / Agile Master Black Belt

Domain Experience (Must Have) Minimum 4+ years of experience in transformation projects in: FAO (Finance & Accounting) SCM (Supply Chain) HRO (HR Operations)

Educational Qualification Any of the following: MBA (Finance) / M.Com CA / ICWA Engineering Graduate (With relevant transformation / process improvement experience)

Shift & Travel Comfortable working in

rotational shifts Open to travel as per business requirement

If interested share cv at

samiksha@latinumhr.com