Quality Assurance Engineer

Position Overview : We are looking for a Quality Assurance Engineer with 2-7 years of experience in software testing, preferably in IT Service Management (ITSM) and networking-related products. The ideal candidate should have a strong understanding of manual testing concepts, defect tracking, test case execution, and basic automation fundamentals. Knowledge of networking protocols and troubleshooting is a plus.

Role & Responsibility: • Perform manual and automated testing to ensure product quality. • Develop, execute, and maintain test cases, test scripts, and test plans based on product requirements. • Conduct functional, regression, performance, and integration testing for ITSM-related products. • Identify, document, and track bugs and defects in the issue tracking system. • Work closely with development and product teams to understand technical requirements and business use cases. • Collaborate in root cause analysis (RCA) for defects and provide feedback for process improvements. • Validate networking-related features, ensuring smooth communication between different components of the software. • Verify compliance with ITIL and ITSM best practices in the product. • Work with CI/CD pipelines and assist in test automation integration within the DevOps process. • Stay updated with industry trends and new automation tools to improve testing efficiency. • Implement and maintain automated test scripts using tools like Selenium, Python, or similar frameworks (added advantage)

Skills and Qualifications: • Bachelor's or Master’s degree in Computer Science, Engineering, or related field. • 2-7ears of experience in Software Quality Assurance with a strong focus on ITSM or networking-related products. • Good understanding of networking concepts such as TCP/IP, DNS, DHCP, firewalls, VPNs, and SNMP. • Experience in manual testing, including functional, regression, and integration testing. • Experience with test management and bug tracking tools (e.g., JIRA, TestRail, TFS, or similar). • Understanding of ITSM frameworks such as ITIL and their application in software solutions. • Basic knowledge of APIs, database queries (SQL), and performance testing. • Ability to work in an Agile/Scrum environment with strong collaboration skills. • Strong analytical and problem-solving skills with keen attention to detail. • Familiarity with automation testing tools (e.g., Selenium, Appium, JMeter, Postman) (is a plus). Understanding of CI/CD pipelines and DevOps tools. • Hands-on experience in network troubleshooting and log analysis. • Experience with performance testing tools like JMeter. • Knowledge of programming or scripting languages like Python, Java, or JavaScript.