Field Service Technician

Job Description :

Designation: Jr. Engineer/ Engineer Department: Service Experience: 1 to 2 Years Location: Gandhinagar Edu. Qualification: BE/B.Tech - EC/Electrical

Roles and Responsibilities

Responds to customer complaints Evaluates and resolves problems of the customer Assists in installing the equipment Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands Works alongside with technical sales engineers Offers customer training for the product Repairs, tests and maintains equipment Monitors performance of the product Maintains product manuals Provides customers with regular reports and feedback on their service requests Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference Makes recommendations to maintenance technicians and offers feedback on product development, features and functions.

Required Candidate profile Proven Work experience on Fiber Marking Machine, Welding Machine. Excellent analytical and problem-solving skills must be possessed by all service engineers. Excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.