Technical Support Specialist

Company Description At

Faxtor , we build custom software focused on business and process automation — ERPs, CRMs, dashboards, and systems that simplify operations for schools and growing businesses.

We’re looking for someone who enjoys solving problems, understands business requirements, and can bridge the gap between clients and the tech team.

What You’ll Do

Speak with clients to understand their requirements clearly Translate business needs into actionable tasks Coordinate with the tech team verbally and through ticketing systems Track issues and ensure timely resolution Configure and implement client requirements within the system Build and customise pages using low-code tools Work extensively on Excel for data handling, reporting, and migration

What We’re Looking For

Strong communication skills (verbal & written) Ability to understand business processes and workflows Expertise in

Excel

(formulas, data cleaning, structuring, reporting) Comfortable coordinating across teams Detail-oriented and structured in approach Ability to handle multiple clients/projects simultaneously

Good to Have

Experience working with ERP or CRM systems Experience in software implementation / client onboarding Basic understanding of databases or system workflows

Location: Remote Experience: 1–3 years preferred Share your CV at: hr@faxtor.in

If you enjoy turning client requirements into working systems and love structured problem-solving, we’d love to hear from you.