Manager - IT Infrastructure

Manager IT Infrastructure — Bangalore

Role Summary Daskalos is launching and operating multiple higher-education campuses across India in collaboration with international partner institutions. We’re seeking a Manager IT Infrastructure to architect, and operate a world-class, scalable campus technology foundation—end-to-end. The ideal leader has stood up greenfield college campuses (or equivalent large, multi-site environments), makes strong solutioning decisions, and drives disciplined execution across vendors and stakeholders.

Responsibilities Strategy & Architecture Define the campus

IT infrastructure blueprint

(LAN/WAN/SD-WAN, Wi-Fi 6/6E, data center/edge, cloud, identity/SSO, endpoint management, collaboration, AV/classroom tech, security & surveillance integrations). Create a

multi-year roadmap

for scalability, resilience, and cost optimization (capex/opex, lifecycle, refresh cycles). Establish

reference architectures and standards

(network segmentation, zero-trust principles, cabling, power/UPS, redundancy).

Campus Buildouts & Solutioning Lead site surveys, BoQs, and

high-level/low-level designs ; own RFPs, vendor tech evaluations, and final solution selections. Oversee installation and commissioning of

network, servers/edge, Wi-Fi, classroom AV, access control/CCTV , and service rooms. Integrate academic systems ( LMS ,

SIS/ERP , library systems) with identity, networking, and security controls.

Operations & Service Management Stand up an

ITIL-aligned

run model (incident, change, problem, asset/CMDB, capacity, DR/BCP). Define and track

SLAs , uptime, MTTR, and performance metrics; run NOC/SOC collaboration as needed. Implement

observability

(NMS, log mgmt, SIEM) and

backup/DR

for on-prem and cloud workloads. Security, Compliance & Quality Drive

security by design

(network segmentation, MFA, MDM, endpoint hardening). Ensure compliance with applicable

data protection and education regulations

(e.g., DPDP Act, GDPR where relevant) and standards (e.g., ISO 27001 practices). Run

quality governance : design reviews, acceptance tests, audits, and continuous improvement.

Vendor & Partner Management Source and manage

OEMs, system integrators, ISPs/telcos, AV partners , and managed service providers. Own contracts,

RFP/RFQ , commercials, SOWs, SLAs, and quarterly business reviews; enforce penalties/earn-backs where applicable. Coordinate with

international partner universities

and domestic stakeholders to align requirements and approvals.

Leadership & Cross-Functional Collaboration A

high performing infra & operations team

(campus IT). Collaborate with Academics, Student Services, Facilities, and Finance for integrated delivery (e.g., power/UPS, racks, cooling, access control). Communicate clearly with executive leadership; convert business needs into

deliverable technical plans .

Key Outcomes (12–18 months) Launch-ready campuses:

Complete IT build-outs for several campuses on time and within budget; day-one readiness validated by cutover tests. Always-on operations:

≥99.9% uptime for critical services (network, identity, LMS/SIS integrations, AV in classrooms, security systems). Coverage & performance:

100% classroom and common-area Wi-Fi coverage with defined throughput targets;

Governance & quality:

SLAs/OLAs in place; monthly service reviews; audit readiness for security, privacy, and compliance. Stakeholder satisfaction:

Faculty/Student IT CSAT ≥4.5/5; partner university IT sign-offs completed per MoU.

Required Experience & Qualifications 6+ years

in IT infrastructure with

5+ years

leading multi-site or campus buildouts;

demonstrable greenfield campus

experience is a must. Proven delivery of

at least two end-to-end campus (or large corporate campus) setups

in India (from design to go-live and steady state). Deep hands-on and architectural knowledge across: Networking:

routing/switching,

SD-WAN , Wi-Fi design, network security, QoS. Identity & Access:

Microsoft Entra ID/Azure AD (or equivalent), SSO/SAML/OIDC, RBAC. Endpoints & Collaboration:

MDM/UEM (e.g., Intune), Office 365/Google Workspace, meeting/classroom AV. Compute/Storage/Cloud:

virtualization, edge compute, backups/DR, hybrid cloud. Security & Observability:

firewalls, NAC, SIEM, NMS, logging/monitoring. Strong

vendor management and procurement

chops: RFPs, BoQs, commercials, SLAs, acceptance testing. Process orientation

(ITIL),

project/program management

(PMP/Prince2 or equivalent mindset), and

governance rigor . Excellent

communication ,

stakeholder management

(international & domestic), and

cross-cultural collaboration

skills. Bachelor’s in Engineering/CS or equivalent; Master’s preferred. Relevant certifications (ITIL, CCNP/Enterprise, Azure/AWS, PMP) are a plus.

Competencies Solutioning & Decision Quality:

balances standards with pragmatic delivery; documented trade-offs. Execution Excellence:

plans → builds → tests → operates with discipline; hits dates and budgets. Forward Thinking:

designs for scale, reuse, and lifecycle; proactive risk management. Negotiation & Influence

gets the best from partners; escalates and resolves fast. People Leadership:

hires, coaches, and retains strong talent; fosters accountability.

Practical Details Location:

India (with frequent travel across campuses; ~40–60% travel). Employment Type:

Full-time. Reports To:

COO / Head of Operations (or CTO), with dotted line to Academic Partnerships.