Customer Service Representative(Chat)

Customer Support Expert - International Chat(Cards, Fraud & Banking Queries)

Role Overview We are hiring a detail-oriented and customer-focused professional to manage end-to-end customer queries related to card disputes, fraud concerns, and retail banking services. The role involves handling customer interactions via chat, investigating issues, and ensuring timely resolution while maintaining compliance with regulatory and quality standards.

Key Responsibilities Handle customer queries related to

debit/credit card disputes, fraud, and retail banking services Manage end-to-end

dispute and complaint life-cycle , including chargebacks and investigations Investigate customer issues using internal tools, transaction data, and supporting documentation Ensure

timely resolution

within defined SLAs Maintain compliance with

internal policies and regulatory guidelines Provide clear, accurate, and professional communication to customers via chat Maintain proper case logging and documentation for all customer interactions

Required Skills & Qualifications Minimum

1 year experience

in customer service, card operations, disputes, fraud, or banking processes Strong analytical and problem-solving abilities Good written and verbal communication skills Knowledge of

card dispute regulations (Visa/Mastercard preferred) Ability to work in a

fast-paced, SLA-driven environment

Process Details Process:

Cards, Fraud, Disputes & Retail Banking Queries Support Type:

Chat Work Schedule:

5 days working with 2 rotational offs Shift:

24/7 rotational shifts Job Location:

Malad- Mumbai

Eligibility Criteria Graduate (mandatory) Minimum

1 year of relevant experience CIBIL Score:

670+

Compensation CTC:

Upto 4.02 LPA In-hand Salary:

Upto 28,000 per month