System Administrator (Business Intelligence Technician)

Company -

Our client is a globally recognized engineering, technology, and professional services firm known for delivering innovative infrastructure and digital transformation solutions across diverse industries. They are consistently recognized for fostering a collaborative, forward-thinking work environment and supporting large-scale, mission-critical projects.

Job Title -

System Administrator (Business Intelligence Technician) Location -

Remote (India, standard daytime working hours preferred) Role Type -

Contract (1-year)

Must Have Skills: Strong hands-on experience with Unified Communications systems, especially Microsoft Teams (including Direct Routing) Experience with Crestron Flex (Teams MTR), AudioCodes, Polycom, and/or Cisco VTC devices Proven ability to design and support AV/UC environments, including interpreting floorplans and schematics Solid IT network communications knowledge for troubleshooting and maintaining communication systems

Responsibilities and Job Details: Design, implement, and support Unified Communications (UC) and Audio/Visual (AV) environments across the organization Provide end-to-end lifecycle support including deployment, monitoring, troubleshooting, and optimization Collaborate with internal stakeholders such as Architects, Engineers, Project Managers, Security, and Supply Chain teams Coordinate with external vendors for system installations, upgrades, and issue resolution Support videoconferencing, collaboration tools, and call center technologies Perform system upgrades, patching, and post-deployment validation Monitor system performance and proactively address issues to ensure uptime and stability Maintain detailed documentation for systems, processes, and configurations Act as an internal consultant for UC and AV solutions and best practices Participate in system design reviews and contribute to continuous improvement initiatives Provide technical support and troubleshooting for communication systems Adapt to flexible work hours and occasional travel as needed