Client Engagement Associate/Consultant @Resonate CX

Are you someone who thrives on building meaningful client relationships and loves technology and creating real business impact? Would you like to be part of a fast-growing Australian SaaS company that’s redefining how organisations listen to and act on customer feedback?

At Resonate, we’re on a mission to build the world’s most powerful Customer Experience (CX) platform — one that helps brands truly connect with their customers and employees. Our platform brings together AI-driven insights, automation, and analytics to empower organisations to deliver exceptional experiences at every touchpoint.

As we continue to grow, we’re looking for a Client Engagement Associate/ Consultant in India to help us scale our success — someone who’s equal parts consultant, problem- solver, and relationship builder.

About the Role We’re looking for a proactive and relationship-driven professional to join our team as a

Client Engagement Associate/Consultant. In this role, you’ll partner closely with clients across the globe to help them get the most value from our platform — driving adoption, engagement, and long-term success. This position combines elements of consulting, account management, and customer experience, making it ideal for someone who enjoys solving business problems, building trusted relationships, and working in a fast-paced SaaS environment.

What You’ll Do • Build strong, consultative relationships with clients to understand their business goals and challenges. • Lead onboarding and training sessions to ensure smooth implementation and early success. • Monitor customer usage and proactively engage clients to improve adoption and ROI. • Develop tailored engagement plans that align with each customer’s objectives. • Manage renewals and identify opportunities for upselling and account growth. • Collaborate with Marketing, Product, and Implementation teams to share customer insights and drive better outcomes. • Act as the voice of the customer, providing strategic recommendations to enhance satisfaction and retention.

What You’ll Bring • 2–4 years of experience in Customer Success, Account Management, Client Servicing, or Consulting — ideally within a SaaS, digital, or tech environment. • A consultative mindset — you ask the right questions, uncover needs, and craft practical solutions. • Excellent communication and relationship-building skills. • A proactive, outcome-oriented approach — you take ownership and drive results. • Comfort working in a fast-paced, collaborative setup with global stakeholders. • A genuine interest in technology and helping businesses succeed through better customer experiences.

Why Join Us • Be part of a global team redefining Customer Experience for some of the biggest brands. • Get hands-on with cutting-edge CX tech and see the real impact of your work. • Enjoy a flexible, people-first culture that values creativity, learning, and ownership. • Fun team events, engaging virtual activities, and plenty of opportunities to grow your skills. • The chance to work alongside passionate professionals who love what they do — and have fun doing it!

Ready to make customers fall in love with better experiences? Join us at Resonate, where curiosity meets impact. Please include a CV and a Cover Letter outlining how your experience aligns with this role. Applicants must be eligible to work in India in a full-time capacity.