Retail & CPG Presales Architect

Position:

Retail & CPG Presales Architect

Location:

Bangalore, WFO Experience:

5–7 years of relevant industry experience Reports To:

Director, Digital Strategy & Enterprise Architecture Department:

Digital Strategy, EA & Presales

Please share your updated profile to sugantha.krishnan@acldigital.com

Role Overview The Retail Presales Architect is responsible for designing and positioning high-impact retail and commerce technology solutions. This role guides Sales through domain knowledge, architecture expertise, and insights into modern omnichannel retail trends. The Retail Presales Architect: Trains and handholds Sales

on core Retail & CPG domains: Omnichannel, POS/Store Ops, Merchandising, Supply Chain, eCommerce, CRM, PIM/MDM, Loyalty, Retail Analytics. Supports lead qualification and discovery calls across US EST/PST/CST time zones

to validate opportunities and guide early solution positioning. Research trending retail technologies

(AI-driven merchandising, RFID/IoT, micro-fulfilment, conversational commerce, Agentic AI for retail ops) and supports Inside Sales with campaign messaging and persona-based outreach. Provides thought leadership

through LinkedIn posts, retail-focused blogs, PoVs, and market insights to strengthen ACL Digital’s positioning in Retail & CPG. Maintains and manages retail-specific sales collateral

, including solution decks, capability documents, case studies, domain playbooks, templates, and digital content libraries. Works with Delivery and domain SMEs to ensure solution feasibility, scalability, and alignment with retail best practices.

Key Responsibilities Retail Solutioning Create solution blueprints and architectures across retail systems (POS, OMS, WMS, eCommerce, PIM, CRM, Loyalty, Analytics). Support RFP/RFI responses with both technical and domain-rich content. Build omni-channel, merchandise planning, and supply-chain workflow diagrams.

Sales & GTM Enablement Prepare decks, use case catalogues, ROI models, and retail playbooks. Guide Sales on positioning ACL Digital’s value across merchandising, customer experience, fulfilment, and analytics programs. Conduct internal retail domain training sessions. Research & Thought Leadership Track industry trends—AI-native retail, dynamic pricing, smart stores, advanced forecasting, phygital experience. Contribute articles, PoVs, social posts, and whitepapers tailored to retail personas.

Required Skills & Qualifications Education MBA (preferably Sales/Marketing)

+

BE/BTech in Information Science/Technology 7+ CGPA or First Division

in both degrees. Technical Skills Strong fundamentals in programming, SQL/NoSQL, data engineering, analytics concepts, AI/ML basics, and QA/automation. Knowledge of SDLC, PM, PGM, and retail engineering practices. Architecture & Design Skills Ability to design retail system architectures across POS, OMS, WMS, eCommerce, CRM, PIM/MDM, Loyalty, Analytics. Experience with omni-channel flow diagrams, customer journey maps, merchandising & supply chain process models. Understanding of cloud-native, API-led, microservices retail design. Exposure to

AI/ML architecture

,

Agentic AI workflows

,

RPA

,

IPA

, and automation frameworks applicable to retail back-office and store operations. Ability to evaluate scalability, performance, and operational efficiency in retail environments. Retail Domain Skills Knowledge of store operations, merchandising, supply chain planning, eCommerce/OMS workflows, loyalty/CRM, planograms, inventory planning, and retail data models. Familiarity with retail platforms: Salesforce Commerce, Shopify, SAP Retail, Oracle Retail, Manhattan, Blue Yonder (preferred). Soft Skills Excellent English communication and presentation skills. French or Spanish proficiency is highly desirable. Strong consultative selling & customer-facing ability. Preferred Certifications Cloud (AWS/Azure/GCP), Retail platform certifications, TOGAF, ITIL, PMP/SAFe.