Digital Transformation Manager

Job Summary: The Transformation & Digital Manager – Collections Operations will be responsible for leading process transformation, automation, and digital adoption within the collections function of a real estate company in Dubai. The role ensures that collections operations become more efficient, transparent, and customer-centric, leveraging digital solutions while aligning with government guidelines and the company’s financial objectives.

Key Responsibilities

Collections Transformation  Develop and implement a digital roadmap to modernize collections processes (payment reminders, settlement workflows, waivers, escalations).  Identify and automate repetitive tasks such as dunning notices, SMS/email reminders, and payment link generation.  Re-engineer processes to reduce turnaround time (TAT) for dispute resolution, payment allocation, and customer follow-ups.

Digital Enablement  Deploy customer self-service solutions such as online portals, apps, and automated payment gateways.  Integrate AI/analytics for predicting delinquency risks, prioritizing accounts, and recommending collection strategies.  Implement robotic process automation (RPA) for reconciliation, reporting, and statement of accounts generation.  Drive adoption of digital communication tools (WhatsApp for Business, chatbots, automated email workflows).

Data & Analytics

 Build BI dashboards to track collections KPIs (aging buckets, DSO, recovery %, waiver trends).  Use predictive analytics to identify at-risk customers and recommend proactive engagement strategies.  Provide real-time visibility of collections performance to management.

Change & Stakeholder Management  Collaborate with finance, sales, and customer care to ensure end-to-end alignment in collections processes.  Train the collections team on new digital platforms and tools.  Drive adoption of digital-first practices among both staff and customers.

Key Performance Indicators (KPIs)  Increase in digital payment adoption rate.  Reduction in overdue receivables and collection cycle time.  Percentage of automated vs manual collection activities.  Improvement in customer satisfaction with collections interactions.  Accuracy and timeliness of collection reporting.

Qualifications & Experience  Bachelor’s degree in business, Finance, IT, or related field (Master’s preferred).  5–10 years of experience in collections, credit control, or receivables transformation.  Experience in CRM, ERP, collections systems, and digital payment platforms.  Exposure to RPA, AI, and data analytics in collections processes.  PMP, Lean Six Sigma, or Change Management certification (preferred).

Skills & Competencies

 Strong process improvement and automation mindset.  Excellent knowledge of collections KPIs and financial reporting.  Data-driven with expertise in BI tools (Power BI, Tableau, etc.).  Ability to manage cross-functional stakeholders and drive change. Strong communication, negotiation, and customer engagement skills.

If your profile is a match to the above JD, kindly share your updated resume at careers@latinem.in

About Company : Latinem India functions as the Global Capability Centre for a billion-dollar real estate group, based out of Middle East. With a steadfast commitment to excellence and innovation, Latinem is dedicated to facilitating the robust expansion and sustainable growth of the Group while poised to evolve as the fastest growing GCC in India. Established with a strategic vision and unwavering determination, Latinem thrives in its pivotal role within the conglomerate. With 1000+ employees working towards actualizing our grand vision, we are meticulously assembling the fundamental elements centered around fostering innovation, operational excellence, and impactful contributions.

Follow us on https://in.linkedin.com/company/latinem-private-limited Website : www.latinem.in