L3 Technical Support (SAAS, API, SQL)

Hiring: Technical Support – SaaS | Bengaluru (Work From Office) Location:

Prestige Center Point, Cunningham Road, Bengaluru Work Mode:

Work from Office

About the Role We are hiring an experienced

Technical Support Engineer

for our client – a global SaaS product company. The ideal candidate will support internal and external users, troubleshoot complex issues, and ensure timely resolution while closely collaborating with R&D, Product, Sales, and Customer Success teams.

Key Responsibilities Provide technical support to customers and internal teams Troubleshoot and resolve technical problems using logs, SQL queries, and monitoring tools Prioritize, categorize, and manage tickets in a fast-paced support environment Conduct incident reviews, customer environment health checks, and document solutions Record confirmed product defects and share insights with development teams Share product and user feedback to improve features and customer experience Conduct both formal and informal knowledge transfers within the team

Requirements ✔ 6+ years of experience in Technical Support (preferably SaaS / product-based) ✔ Strong analytical and technical troubleshooting capabilities, including logs and monitoring tools, Strong full-cycle investigation and problem solving capabilities - MUST ✔

SQL knowledge – Mandatory ✔

API knowledge (REST, Postman, Swagger) – Mandatory ✔ Fluent English communication – Must ➕ Spanish language – Advantage ✔ Ability to collaborate well across technical and business teams ✔ Must be ready to

work from office – Bengaluru (Cunningham Road)

Why Join Opportunity to work with a global SaaS product environment Career growth, ownership, and cross-functional exposure Fast-paced, learning-driven culture