Client Relationship Manager

The

Client & Business Relationship Manager

is responsible for managing and growing relationships with

individual tenants, long-stay guests, and corporate clients , while also building and scaling

revenue channels

for HelloWorld. This role combines

account management, tenant experience, and business development , ensuring strong client satisfaction while driving repeat business, renewals, and corporate partnerships.

Core Objective Strengthen relationships with tenants and corporate clients Increase

repeat bookings, renewals, and referrals Build sustainable

B2B and B2C revenue channels Act as the single point of contact between clients and internal teams

Key Responsibilities

1. Tenant & Guest Relationship Management Act as primary point of contact for

long-stay tenants and premium guests Conduct

move-in, mid-stay, and renewal conversations Resolve concerns by coordinating with

operations, housekeeping, and maintenance Drive

renewals, extensions, and referrals Maintain relationship history and feedback logs

2. Corporate Client Management (B2B) Manage relationships with

corporate clients

booking stays for employees, consultants, or project teams Handle enquiries, negotiations, and onboarding of corporate accounts Understand client stay requirements and customize offerings where required Ensure smooth stay experience and timely issue resolution Maintain SLAs and client satisfaction levels

3. Revenue Channel Development Build and manage revenue channels including: Corporate tie-ups Long-stay contracts Referral partnerships Institutional / project-based stays Identify upsell and cross-sell opportunities Track channel-wise performance and revenue contribution

4. Business Growth & Reporting Track renewals, churn, and client lifetime value Monitor revenue performance from corporate and long-stay clients Share client insights with

revenue, operations, and leadership teams Support pricing and contract decisions with market feedback

5. Internal Coordination Work closely with: Operations teams for service delivery Revenue & analytics teams for pricing and inventory planning Finance for billing, invoicing, and collections Ensure clear communication between clients and internal stakeholders

Skills & Experience

Required 2 years of experience in

client relationship management, account management, or business development Strong communication and negotiation skills Experience dealing with

customers/clients via calls, emails, and in-person meetings Ability to manage multiple client accounts simultaneously

Preferred Experience in

hospitality, co-living, serviced apartments, or real estate Exposure to

corporate bookings, B2B sales, or long-stay contracts Basic understanding of pricing, contracts, and revenue metrics

Success Metrics Renewal and extension rates Corporate client acquisition & retention Revenue generated via B2B channels Client satisfaction and referral rate

Why This Role Matters at HelloWorld Converts good experiences into

recurring revenue Builds long-term corporate partnerships Reduces dependency on OTAs Acts as a bridge between

clients and operations