Customer Support Executive (E-commerce & Digital Products)

JOB LOCATION Remote / Work From Home (India)

EMPLOYMENT TYPE Full-Time / Part-Time (Mention as per your need)

COMPANY NAME ZINEX.in

JOB HEADLINE We’re Hiring a Customer Support Executive to Help Scale ZINEX.in

ABOUT ZINEX.IN (COMPANY DESCRIPTION)

D

escriptionDescription ZINEX.in is a fast-growing digital marketplace founded in June 2025 with a mission to make digital tools, courses, and services affordable and accessible to everyone. We are built on trust, transparency, and a customer-first mindset—helping students, creators, freelancers, and digital entrepreneurs access real value without middlemen or inflated prices.

JOB DESCRIPTION We are looking for a

Customer Support Executive

who can manage customer communication professionally and help us deliver an excellent support experience across platforms. You will be the first point of contact for our customers and play a key role in building trust, resolving issues, and increasing customer satisfaction.

KEY RESPONSIBILITIES Handle customer queries via

Call, WhatsApp, Email, Instagram DM, and Website Chat Assist customers with order issues, payments, refunds, and product access Provide accurate information about ZINEX.in products and offers Follow up with customers to ensure issue resolution Maintain a polite, professional, and customer-first attitude Coordinate with internal teams when required Keep basic records of customer interactions

REQUIRED SKILLS & QUALIFICATION Excellent written communication skills (English & Hindi) Basic knowledge of e-commerce or digital products (preferred) Ability to handle customers calmly and professionally Familiarity with WhatsApp, Instagram, Email, and online tools Problem-solving mindset Freshers can apply (training will be provided)

WHO SHOULD APPLY Students or fresh graduates Anyone looking to start a career in customer support or e-commerce Individuals who are disciplined, responsive, and customer-focused Candidates looking for long-term growth with a startup brand

WHAT ZINEX.IN PROVIDES Work from Home flexibility Competitive salary (based on experience & performance) Performance-based incentives & growth opportunities Friendly startup work culture Learning exposure in e-commerce, digital products & customer handling Opportunity to grow with a fast-scaling brand

WORKING HOURS Flexible / Fixed Shift (Mention your preferred timing)

SALARY BASED ON EXPERIENCE (Negotiable based on skills & experience)