Manager - UK Pension Administration

Role Summary

The role is responsible for leading and mentoring a team to deliver high quality client outcomes in both transactional and project-based environments. The Incumbent will own issue resolution, addressing challenges across both technical and business domains. The role will drive key initiatives, ensuring measurable results with a strong focus on timeliness, accuracy, and quality. The individual will also serve as a catalyst for process improvement, identifying opportunities to optimize workflows and enhance operational efficiency.

Key Responsibilities:

Process and review the transactions as per Team goals

- Do Written and Verbal communication with Onshore/Offshore business partners regarding - transaction related issues/ queries. - Preparation or Updating of any Daily/Weekly/Monthly reports - Ensuring compliance of all internal and client policies - Respond to assigned audit requirements - Providing timely updates to Manager and Onshore counterparts - Active Participate in Projects and Quality initiatives – Process improvement ideas, LEAN, Six sigma etc.

Operations Management

- Responsible for day-to-day management of activities on operations floor - Work allocation, Workflow analysis and Resource planning - Daily/Weekly SLA monitoring and discussion - Ensure team performance as per agreed standards (SLA)

Stakeholder Management:

- Effective/Accurate reporting - Managing client expectations - Providing timely updates to management and onshore counterparts - Ensure ongoing Client communications and reviews

People:

- Create an encouraging environment for the team member - Motivate team for better performance & recognize their efforts through driving right set of E&R - Responsible for all performance management activities including supervision, goal setting, ongoing - performance communication, employee engagement, development, review, and mentoring - Conducting One-O-Ones and meetings with the team - Lead a team to carry out client delivery - Career pathing and grooming of employees for next level

Process:

- Ensure delivery as per agreed Service Level Agreement (SLA) and work within the set policies and - guidelines - Updating all Documentation requirements for the process - Ensure optimal Training of Team Members

Project:

- Drive adhoc business projects and contribute to LOB efficiency goals - Drive CI opportunities wherever applicable

Knowledge Management:

- Responsible for Self and Team Domain Learning - Responsible for seamless Knowledge transfer

Experience & Qualifications

- Graduates & Postgraduate with 8 - 12 years of relevant experience in UK Pension - Advanced understanding of policies and processes Including-Terminations. - Leave and Absence management; Investigations and conduct issues - Should in a team manager role for last 2-4 years - Good analytical and logical skills - Good command on MS Office applications (MS-Excel, MS-Word) - Ability to multitask and self-motivated - Should have been part of new migrations set up - Ability to handle difficult client situations and derive strategic solutions