Manager - Process Governance [T500-23760]

About Us: MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited: Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.

Role Overview Essential Skills Nice to Haves: Act as a team leader, helping to manage KYC Advisory functions, and train other team members both within the immediate team and within the department on KYC related issues. Independent management of escalation pipelines, including following up with stakeholders to resolve issues and queries. Developing enhancements to the KYC Procedures to address key risks and implementing updates to requirements based on internal and external feedback as well as emerging changes to KYC standards. This includes performing detailed gap analysis, editing draft documents using track changes, circulating changes for peer review and feedback, and communication of official changes to the wider group. Drafting and development of job aids and training materials. Supporting simplifications and enhancements to the KYC process as well as contributing to strategic initiatives and controls Management of escalated issues with key stakeholders such as AMLA, Global Sanctions and FLoD Control Office including leading meetings, tracking agendas, drafting communications, and contributing to group discussions. Working to support the centralized training function including training content development and delivery of training in a large group setting. Assisting with maintenance of internal team SharePoint sites and other administrative duties. 5-7+ years of experience in KYC, AML or closely related functions. Excellent written and verbal communication and interpersonal skills. Ability to take the lead in challenging situations and present competing viewpoints while always maintaining professionalism and composure. Ability to perform detailed research and analysis. Able to read and comprehend complex interconnected processes and procedures and analyze them through multiple lenses including regulatory, internal, operational, and risk. Must be self-motivated with ability to work independently and achieve results. Embrace an entrepreneurial mindset with a drive to proactively identify opportunities, take actions, and request feedback from stakeholders. Motivated for continuous improvement and learning. Asking questions to ensure comprehension with the goal of becoming a subject matter expert. Ability to act as a leader of a small group of SMEs, including coaching, decision making, pipeline management and organizational skills. Experience with advanced document editing and/or procedure writing ACAMS or other financial industry certifications Experience with prompt writing and AI toolkits Knowledge or SharePoint development Team Management / Leadership experience