Operations Executive

About SmartQ SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience. In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars: Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence. To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewA…

Are you excited to take on the challenge as our Operation Executive? Are you passionate about delivering exceptional operational excellence in the food and beverage industry? If your answer is a confident yes, then we are looking for you.

As an Operations Executive, your primary responsibility will be to ensure smooth, efficient, and high-quality day-to-day operations. You will play a key role in monitoring operational performance, coordinating with internal teams, maintaining service standards, and ensuring compliance with food safety and hygiene regulations. Additionally, you will support the implementation of operational processes, optimize workflows, and contribute to enhancing overall customer experience.

If you are a proactive, detail-oriented professional with a strong background in F&B operations and a passion for driving continuous improvement, we invite you to be a part of our team. Do you possess these skills and aspire to make a meaningful impact in the world of food and service excellence? Join us now!

Key responsibilities •Contribute to the development of operational strategies aligned with overall organizational goals. •Collaborate with senior management to establish and implement policies and procedures. •Identify areas for process optimization and efficiency improvements. •Implement and monitor streamlined workflows and standardized procedures. •Monitor and manage budgets, ensuring cost-effectiveness in operations. •Optimize resource utilization to maximize productivity. •Collaborate with cross-functional teams to address operational challenges. •Identify potential risks to operations and implement mitigation strategies. •Willingness to commute to client location, and carry out kitchen visits, owning two-wheeler will be an added advantage.

Educational Qualification & Skills Required •Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions. •The ability to handle pressure and meet deadlines. •Flexibility and willingness to take on any tasks to support team efforts. •Excellent written and verbal communication skills. •Strong interpersonal skills. •Sound knowledge and experience of working with food, technology and people management. •Result-oriented and accountability. •Basic Food Hygiene certificate and knowledge of HSEQ standards. •Excellent financial and application acumen. •Self-motivated, agile and ability to adapt to a changing environment. •Graduate/Diploma in Hotel Management discipline. •Knowledge of the local language is mandatory. •The candidate will be required to work for 6 days a week. •SmartQ will provide travel reimbursements as per travel policy.

Message from CEO: We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.