Human Resources System Analyst

Cvent Inc. ( www.cvent.com ) is a leading meetings, events, and hospitality technology provider with more than

5,000+ employees

and

24,000+ customers worldwide , including

60% of the Fortune 500 . Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world, transforming the meetings and events industry through innovative technology that powers human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, take smart risks, and make decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of

human expertise and AI innovation ? At Cvent, AI isn’t just a tool—it’s part of our DNA. We’re committed to continuous learning and adaptation and are looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Role Overview We are seeking an

Assistant Team Lead – IT HR Systems

to join our IT HR Systems team in

Gurugram, India . This role places a strong emphasis on

Workday integrations, module support, and operational ownership , with additional responsibility for driving process optimization and AI‑enabled improvements across HR technology platforms. You will: Serve as the

lead point-of-contact (POC)

for the India Workday support team. Own Workday configuration and integrations from

requirements through deployment . Lead day-to-day Workday operations with a strong focus on

SLA adherence, quality, and JIRA compliance . Act as a primary liaison across

HR, IT, and Finance

stakeholders. Train, coach, and mentor team members to build a high-performing and AI-aware delivery team.

Key Responsibilities 1. Workday Technical Ownership (Configuration, Integrations & Support) Transform functional requirements into robust, scalable technical designs for Workday and related HR systems. Build, test, and deploy solutions leveraging: Workday Studio EIBs and Core Connectors PECI/PICOF BIRT , including complex

Document Transformations (DT) Workday HCM modules such as

HCM, Absence, Benefits, Time Tracking, Talent, and Security Provide hands-on

L3/L4 support

for Workday, ensuring stability, performance, and adherence to internal controls and audit requirements. Troubleshoot reported issues, perform

root-cause analysis , and drive permanent, scalable solutions rather than repetitive fixes. 2. Process Optimization & AI-Driven Improvement Optimize Workday

business processes, reporting, and integrations

to improve data quality, reduce manual effort, and enhance employee and HR stakeholder experience. Identify opportunities to

simplify, standardize, and improve workflows using AI and automation , including Workday-native AI capabilities and connected tools (e.g., Glean, UiPath, iCIMS). Review and evaluate AI capabilities across

Workday, iCIMS, and other HR solutions , working with stakeholders to define practical, secure AI use cases (e.g., intelligent routing, anomaly detection, document generation, and predictive insights). Collaborate with other IT teams and stakeholders to connect the current tech stack to available AI models and platforms (such as

Glean

and

UiPath ) to solve real business problems and automate repetitive HR operations where appropriate. Design and promote

AI-augmented ways of working

within the team—for example, using generative AI for draft documentation, test script generation, impact analysis summaries, and knowledge base articles—while maintaining strong human review and governance. 3. Releases, M&A, and Change Management Lead

bi-annual Workday releases , including impact analysis, configuration updates, regression testing, and stakeholder enablement. Support Workday activities associated with

Mergers & Acquisitions (M&A) , including data migration, integration alignment, and configuration changes. Own communication plans and protocols to ensure stakeholders are informed about upcoming changes, impacts, timelines, and AI-driven feature introductions. Use and manage Workday Community and other knowledge resources to keep the platform and team aligned with best practices and new capabilities. 4. Stakeholder & Vendor Relationship Management Partner with global

IT, HR, and Finance

teams to align on and implement the Workday roadmap, standards, and governance, including AI/automation initiatives. Coordinate and manage interactions with external vendors (Workday, integration and service partners, etc.) for issue resolution, enhancements, and new integration development. Set clear expectations on scope, timelines, risks, and impact of changes, proactively communicating any timeline or scope adjustments to stakeholders. 5. Process Ownership, Delivery, and JIRA Compliance Own

end-to-end delivery

for assigned Workday projects and enhancements, including: Intake and impact analysis Design, build, test, and deploy Ensure all JIRA tickets are accurately logged, updated, and transitioned through the appropriate statuses, with clear traceability from requirement to deployment. Maintain clear, accurate functional and technical documentation, including AI-related configurations, automations, and decisioning logic. 6. Mentoring & Team Collaboration Provide guidance and coaching to team members on: Workday concepts and best practices JIRA and change-management discipline Responsible and effective use of AI tools in day-to-day work Review team members’ work and provide structured feedback to ensure high quality and continuous improvement. Promote a

high-performance, learning-focused culture , supporting collaboration across global and cross-functional teams.

Qualifications Education & Experience Bachelor’s degree or equivalent experience in a related field (e.g.,

Computer Science, Information Systems, Engineering ). 5–10 years of overall experience, with a majority focused on

Workday support

in an enterprise environment. Strong, demonstrable experience in

Workday integrations and configuration

is required. Prior experience as a

Senior Workday Developer, Workday module owner, or Workday support engineer

is preferred. Proven track record as an

adaptive learner , comfortable operating in evolving technical and business landscapes. Experience in training and/or mentoring other team members (formal or informal) is preferred. Workday & Technical Skills Firsthand experience designing and supporting integrations using: Workday Studio EIBs and Core Connectors PECI/PICOF BIRT / Document Transformations (DT) REST and SOAP APIs for Workday and related systems XML, XSLT, calculated fields, data migrations, and tenant management Strong understanding of

security concepts and implementation

in Workday and integrated HR systems. Experience in at least

three

of the following modules:

Absence, Benefits, Talent, Time Tracking, and Recruiting . Operational knowledge of

HR processes

such as hire-to-retire, payroll, benefits, performance management, and compensation. Workday HCM, Integration, or other relevant Workday certifications will be considered favorably. AI Skills & Mindset (Future-Ready Competencies) Hands-on experience or strong interest in using

AI and automation tools

(e.g., Workday AI features, Glean, UiPath, iCIMS AI capabilities, or similar platforms) to streamline and enhance HR technology processes. Ability to identify and evaluate AI use cases in HR systems (e.g., intelligent routing, data quality monitoring, predictive analytics, or conversational experiences) and translate them into practical, safe, and compliant solutions. Comfortable using

generative AI

to: Draft documentation, test cases, and release notes Perform lightweight impact analysis and summarization Support knowledge management and user self-service (with human review) Awareness of

data privacy, security, and ethical considerations

when applying AI in HR and employee-data contexts. Tools, Delivery, and Soft Skills Practical experience with

JIRA

(or equivalent tools such as ServiceNow, Salesforce) for work intake, backlog management, and change/release processes. Strong discipline around

documentation, testing, and change management

in an enterprise environment. Excellent communication skills, with the ability to work effectively across

geographies and time zones

and with both technical and non-technical stakeholders. Strong stakeholder relationship skills, including

expectation management, assertive influencing, and constructive conflict reso...