Account Specialist

Key Responsibilities Coordinate with internal teams and suppliers to ensure all accounts remain debt-free, while investigating and resolving any queries or objections that arise. Provide regular reporting on debt positions and objection levels to senior management and the ERM team. Maintain accurate records reflecting the current status of objections and outstanding balances. Ensure all objection and debt-related queries are promptly raised with suppliers and followed up until resolution, with updates communicated back to the client. Accurately update databases with tariff details, contract information, and correct start dates. Investigate data discrepancies and validation errors, working collaboratively with colleagues to correct database records where required. Support resolution of supplier and customer queries to assist in reducing outstanding debt. Liaise with the client’s finance team through senior colleagues regarding outstanding payments, budget requirements, and accrual reporting. Generate accrual reports through the CRM system as required. Send remittance advice to suppliers and ensure payments are allocated correctly. Monitor and respond to payment reminders received from suppliers or stakeholders. Liaise with suppliers regarding outstanding invoices and payment allocations to ensure timely closure.

Key Skills & Competencies Strong analytical and problem-solving skills Attention to detail and data accuracy Effective stakeholder and supplier communication Financial reconciliation and reporting knowledge CRM/database management experience Ability to manage multiple priorities and deadlines