Business Generalist – Founder’s Office

About the Role

We are hiring a Business Generalist to work closely with the Founder and leadership team to implement strategy, improve internal processes, and ensure cross-team alignment.

This role is for someone who gets things done in ambiguous environments, can drive internal change, and ensures that decisions don’t stop at meetings but get executed across teams.

This is not an admin or intern role.

It is a hands-on execution + alignment role with real ownership.

Key Responsibilities

Strategy & Initiative Implementation

Translate Founder’s decisions and priorities into clear execution plans

Drive implementation of internal initiatives (process improvements, SOPs, tools, KPIs)

Track progress of leadership decisions and ensure closure

SOPs & Process Alignment

Identify gaps in current workflows

Create simple, practical SOPs (1–2 pages)

Roll out SOPs with teams and ensure adoption

Collect feedback and continuously improve processes

Cross-Functional Coordination

Act as a bridge between Sales, Operations, Delivery, and Support teams

Ensure clarity of roles, responsibilities, and timelines

Drive follow-ups and resolve coordination gaps

Improve internal communication quality and speed

Tool & KPI Implementation

Support rollout and usage of internal tools (project management, HRMS, trackers)

Set up basic dashboards and reporting

Track KPIs and flag risks or delays early

Reporting & Feedback Loop

Maintain clear execution trackers

Share weekly execution updates with Founder

Capture feedback from teams and clients (via Ops Lead)

Convert feedback into process improvements