Executive - Teacher Operations & Assistant Manager - Teacher Operations

Our Company

Artium Academy

is India’s largest omnichannel music education institute delivering an outcome-driven learning experience. Our vision is to establish

music education as a foundational skill , offering globally accredited courses and guiding individuals on a transformative journey from learner to artist. With our proprietary technology platform and a network of

350+ highly trained teachers , we deliver music education to

35,000+ learners across 17+ countries . Immerse yourself in a culture that celebrates both artistic passion and personal development. The Opportunity

We are hiring passionate professionals for

Executive

and

Assistant Manager – Teacher Operations

roles to strengthen teacher experience, drive operational excellence, and build a highly engaged teaching ecosystem. You will play a critical role in

teacher relationship management, escalation handling, calendar optimization, and cross-functional collaboration , ensuring a seamless experience for both teachers and learners. What You’ll Do

Teacher Relationship & Portfolio Management

Build strong, long-term relationships with teachers to drive engagement and retention Manage and align teacher portfolios (150+ teachers for Executive | 300+ teachers for AM) with quality and performance benchmarks Act as a primary SPOC for teacher experience, operational guidance, and support Escalation Management & Resolution

Identify, analyze, and initiate escalation processes based on defined criteria Own teacher and customer escalations and drive timely, high-quality resolutions Work cross-functionally to ensure clear ownership, action tracking, and communication Calendar & Capacity Optimization

Manage teacher calendars and slot utilization to ensure seamless learner experience Monitor capacity, identify gaps, and recommend interventions to maximize productivity Operational Excellence

Address operational issues proactively and recommend process improvements Generate reports and insights to support decision-making Evaluate product and operational enhancements balancing teacher and business needs Stakeholder Collaboration

Develop collaborative relationships with internal and external stakeholders Act as the bridge between Teachers, Product, Academics, and Business teams What You Need to Succeed

Strong team player comfortable navigating a fast-paced startup environment Problem-solving mindset with the ability to manage competing priorities High ownership, resilience, and bias for action Empathy-driven approach while working with diverse stakeholders Analytical thinking with data-driven decision making Skills & Qualifications

Bachelor’s or Master’s degree in any discipline Executive:

2–3 years of experience in Teacher Operations / Program Operations / Customer Success Assistant Manager:

4–6 years of relevant experience with proven cohort management at scale Strong stakeholder management and communication skills Proficiency in

Google Sheets / Microsoft Excel (mandatory) Ability to operate with ownership in an ambiguous, high-growth environment Why Join Artium?

Be part of India’s leading online music education ecosystem Collaborative, learner-first culture with strong artistic energy Exposure to cross-functional teams across Product, Tech, Academics, and Business Strong growth trajectory into operations and leadership roles