Servicenow Business Analyst

Job Description: Business Analyst Duration: 6 months initially Location:

Gurgaon, Bengaluru, Chennai, Hyderabad, Jaipur, Jodhpur, Kolkata, Madurai, Mumbai, New Delhi, Noida, Pune

Job Summary We are seeking a detail-oriented and analytical Business Analyst with 6+ years of experience in gathering, analyzing, and documenting business requirements. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring that business needs are translated into effective and scalable solutions.

Key Responsibilities • Collaborate with stakeholders to gather, analyze, and document business requirements. • Conduct workshops, interviews, and stakeholder meetings to understand business processes. • Prepare functional requirement documents (FRD), business requirement documents (BRD), and user stories. • Create process flow diagrams, use cases, and gap analysis documentation. • Work closely with development and QA teams to ensure accurate implementation. • Support product owners in backlog grooming and sprint planning. • Participate in UAT coordination and ensure business sign-off. • Identify opportunities for process improvement and optimization. • Ensure solutions align with organizational goals and compliance standards. • Maintain traceability matrix and project documentation.

Required Skills & Experience • 6+ years of experience as a Business Analyst. • Strong knowledge of requirement gathering and documentation techniques. • Experience in Agile/Scrum and/or Waterfall methodologies. • Proficiency in tools such as: o JIRA / Azure DevOps o Confluence o MS Visio / Lucidchart o MS Excel / PowerPoint • Strong analytical and problem-solving skills. • Ability to write clear and concise user stories with acceptance criteria. • Experience in stakeholder management and communication.

Preferred Qualifications: • Experience in IT/Software development projects. • Knowledge of SDLC processes. • Certification such as: o CBAP / CCBA o PMI-PBA o Agile/Scrum Certification • Domain experience (e.g., Banking, Healthcare, ITSM, etc.) is a plus.

Soft Skills: • Excellent communication and presentation skills. • Strong negotiation and facilitation skills. • Detail-oriented with strong organizational abilities. • Ability to manage multiple projects simultaneously.

Education: • Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field (or equivalent experience).