Group Solutions Manager - Client Servicing

Group Solutions Manager – Client Servicing

Company: Schbang

Experience: 8–11 Years

About Schbang

Schbang is a full-service creative and technology transformation company delivering integrated solutions across digital marketing, branding, technology, and media. We partner with leading brands to build impactful digital experiences and drive measurable business growth.

Role Overview

The Group Solutions Manager will lead client servicing and integrated digital strategy for a portfolio of key accounts. This role requires strong client relationship management, strategic thinking, cross-functional coordination, and revenue ownership.

The individual will act as the primary strategic partner for clients, ensuring delivery excellence across creative, media, technology, and content teams while driving business growth for Schbang.

Key Responsibilities:

Client Relationship Management

- Serve as the primary point of contact for key clients and maintain strong, long-term relationships. - Understand client business goals and translate them into integrated digital strategies and solutions. - Lead regular client meetings, reviews, and strategic discussions.

Account Strategy & Growth

- Identify opportunities for account expansion, upselling, and cross-selling services. - Drive strategic planning across digital marketing, branding, performance marketing, and technology solutions. - Own revenue targets and account profitability.

Project & Delivery Management

- Oversee end-to-end execution of client projects across creative, content, performance marketing, technology, and media teams. - Ensure timely delivery, quality output, and alignment with client expectations. - Manage complex campaigns and multi-channel digital initiatives.

Cross-Functional Collaboration

- Work closely with creative, media, strategy, technology, and analytics teams to deliver integrated solutions. - Ensure internal teams are aligned with client objectives, timelines, and deliverables.

Team Leadership

- Mentor and guide Account Managers and Client Servicing teams. - Build strong team processes and ensure high standards of account management.

Key Skills & Requirements:

Experience

- 8–11 years of experience in client servicing / account management / digital solutions. - Experience working in digital agencies, integrated marketing agencies, or consulting firms preferred. - Proven experience managing large enterprise or multiple client accounts.

Core Skills

- Strong client relationship management and stakeholder handling. - Deep understanding of digital marketing, social media, performance marketing, content, and brand strategy. - Strong strategic thinking and business problem-solving abilities. - Excellent communication, presentation, and negotiation skills.

Leadership Skills

- Ability to manage multiple accounts and teams simultaneously. - Experience mentoring and developing mid-level account managers. - Strong project management and operational oversight.

Preferred Qualifications

- MBA in Marketing / Business Management (preferred but not mandatory). - Experience working with large brand portfolios or high-value accounts. - Strong understanding of digital ecosystem, marketing analytics, and media strategy.