Operations Manager

- Candidates should be from BPO/BPM Background - Chat background experience is required - Telecom background experience is Preferred - Total Experience - 10+yrs - Relevant Experience - 1+ yrs (Manager on paper) - Education - Any Graduate or 4 years Diploma - Shifts - US (24x7) - 5 days working - Handling AM's & TL's - Location: Airoli, Navi Mumbai - College degree in Business Management/Administration or equivalent combination of education and directly related experience - 4 or more years of directly related experience, including 2 or more years of supervisory experience. - Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management. - International Chat Experience; having Outbound experience will have an added advantage - Shall operate in US shift timings, and would be required to stretch as and when required - manager level into Telecom Domain for International contact center, US - Appropriate communication and escalation of client issues to multiple levels of site and Operations management - Client strategies to meet client/corporate goals and objective