Client Account Executive

Position:

Client Account Executive Experience:

0 - 1 Years Location:

Ahmedabad Notice period:

Immediate joiner to 15 days only

Key Responsibilities • Respond promptly and professionally to customer queries via call, email, and chat. • Provide functional support for Cygnet’s GST and Compliance Products (GST filing, E invoicing, E-way bill, reconciliation, etc.). • Guide customers on product usage, portal navigation, and basic troubleshooting. • Assist users in understanding GST-related workflows, documentation, and system requirements. • Coordinate with technical teams to escalate unresolved issues and ensure timely resolution. • Maintain detailed records of customer interactions, issues, resolutions, and feedback. • Ensure excellent customer experience by maintaining a positive, empathetic, and service-oriented attitude. • Understand product updates, new releases, and GST portal changes to support customers effectively. • Contribute to improving support processes and knowledge-base articles. • Willingness to work in voice/non-voice roles and night/rotational shifts.

Skills & Requirements Strong verbal and written communication skills. Ready to work in rotational shift. Quick learner with the ability to understand technology and GST concepts. Basic knowledge of Accounts/GST is preferred. Problem-solving attitude and customer-first approach.