Help Desk Support Specialist - German Speaker

Help Desk Support Specialist – German Speaker We are looking for a

German-speaking Help Desk Support Specialist

to provide first-level technical support to global customers. The role involves supporting users in

German and English

, ensuring a high level of customer satisfaction while adhering to service management standards and SLAs.

Key Responsibilities Technical Support

Provide Level 1 support via phone, email, remote access, or onsite assistance. Install, configure, and troubleshoot: MS Office applications Windows & Mac operating systems Desktop applications (Anti-Virus, MS Project, Acrobat Reader, browsers, etc.) Perform basic troubleshooting of PC and network environments. Log, tag, track, resolve, and close tickets within SLA timelines. Escalate incidents following defined processes. Coordinate with Infrastructure and Application teams to meet service commitments. Maintain accurate documentation of issues and resolutions. Follow defined SOPs and Information Security policies.

Administrative Responsibilities

Ensure timely ticket closure. Monitor daily service deliverables. Prepare and submit required reports.

Team Collaboration

Support 24x7 operations through flexible shift scheduling. Ensure smooth and accurate handover between shifts.

Learning & Development

Continuously expand IT and business process knowledge. Stay updated on system changes, issues, and new technologies.

Requirements Education

Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field.

Experience

Minimum 1 year of experience in IT Help Desk or technical support. Experience in problem tracking, phone/email support, and customer handling. Exposure to application setup, configuration, and network environments is an advantage.

Language Skills

Fluent in

German and English

(spoken and written). Thai or Portuguese language skills are a plus.

Technical Skills

Proficient in Windows-based systems. Knowledge of MS Office, Windows OS, and SQL databases. Strong troubleshooting and analytical skills.

Soft Skills

Strong customer service orientation. Excellent communication skills. Organized with strong prioritization abilities. Team player with attention to detail. Able to work under pressure with minimal supervision. Professional, resourceful, and self-motivated.

Work Schedule

24x7 shift-based environment. Flexibility required; workload may vary depending on operational needs.

If you are a customer-focused IT professional fluent in German and English and ready to work in a dynamic global support environment, we’d love to hear from you.