Assistant Manager -Training And Quality (International Voice)

Role Overview

We are looking for a dynamic and performance-driven Assistant Manager – Training & Quality . This role will be responsible for elevating team capability through structured training, continuous coaching, and robust quality governance.

The ideal candidate is passionate about developing people, driving sales excellence, and ensuring consistent performance standards across the team.

Key Responsibilities

1. Training & Capability Development Design and deliver onboarding training programs for new joiners Conduct ongoing refresher training sessions (product, pitch, objection handling, CRM usage) Develop sales playbooks, call scripts, and learning modules Identify skill gaps and create structured improvement plans Run mock calls, role-plays, and skill assessments

2. Quality Assurance & Governance Monitor and evaluate sales calls and outreach activities Maintain quality scorecards and ensure adherence to defined KPIs Provide structured feedback to improve call effectiveness and conversion Ensure compliance with process guidelines and communication standards Publish weekly/monthly quality performance reports

3. Performance Improvement Partner with Sales Managers to drive productivity enhancement Track conversion metrics and identify performance trends Implement corrective action plans for underperforming team members Standardize best practices across the team

4. Process Optimization Recommend improvements in scripts, messaging, and outreach strategy Ensure CRM hygiene and reporting discipline Support new campaign launches with training and readiness sessions

Qualifications & Experience 3–6 years of experience Minimum 1–2 years in a Training, Quality Strong understanding of sales metrics (conversion rate, pipeline, revenue contribution) Experience in call auditing and quality frameworks Excellent communication, coaching, and presentation skills Strong analytical mindset with reporting capabilities

Key Competencies

Coaching and Mentorship Data-driven decision making Sales process orientation Attention to detail Strong interpersonal skills High ownership and accountability

Success Metrics

Improvement in team conversion rates Reduction in quality deviations Faster ramp-up time for new hires Increased pipeline productivity