Frontline support Technical Lead

Mandatory skills:

• Technically skilled in IIS, monitoring, and alerting tools Datadog • Power automates(power script) , AWS/Azure, ticketing tools like ServiceNow or any tools • They need to have certification of ITIL or minimum 5 years of ITIL processes followed in their support project , previous exp in 24/7 and 24/5 production L1 support projects • Analyzing incidents or services , updating resolution notes • Adaptability to learn new technologies like salesforce • Excellent communication skills- since they should directly interact with stakeholders • Experience in managing or handling managed service projects