AWS support Engineer

AWS support Engineer Experience Required: • 5+ years of total IT experience • Minimum 5 years of relevant experience in AWS Cloud support Work Timings: • US Shift (Starting 6:30 AM EST) • India Time: From 5:00 PM -1 AM onwards

Job Summary: We are looking for an experienced AWS Cloud Support Engineer with strong expertise in AWS End User Computing services including AppStream, WorkSpaces, RDS, and RDP support. The ideal candidate should have hands-on experience in troubleshooting, administration, and support of AWS cloud environments and must hold a valid AWS Certification.

Key Responsibilities: • Provide L2/L3 support for AWS Cloud infrastructure and end-user computing services • Manage and support AWS AppStream, AWS WorkSpaces, RDS, and RDP environments • Monitor, troubleshoot, and resolve cloud infrastructure and connectivity issues • Perform incident management, root cause analysis, and problem resolution • Manage user access, permissions, and security configurations • Handle patch management, upgrades, and system performance optimization • Work closely with US stakeholders during US business hours • Maintain documentation and standard operating procedures

Required Skills: • Strong hands-on experience in AWS Cloud services • Experience in: o AWS AppStream o AWS WorkSpaces o Amazon RDS o RDP (Remote Desktop Protocol) • Good understanding of VPC, IAM, EC2, S3, Security Groups, and Networking • Experience in monitoring tools and logging services • Knowledge of Windows Server administration • Good troubleshooting and analytical skills • Excellent communication skills (mandatory for US shift role)

Mandatory Requirements: • AWS Certification (Associate level or above) – Mandatory • Willingness to work in US hours (5 PM IST onwards) • Strong incident handling and support experience