Cafe Manager

Job role: Cafe manager/executive

Location: South India (Kerala)

Department: Hotel/restaurant operations

Job experience: 2+ years

Job brief

A food server/steward shall be responsible for greeting, meeting, serving and servicing guests at company's F&B cafes operating under each backpacker hostel. He/she shall be entrusted to effectively manage a 80-100 cover restaurant overseeing multiple facets of F&B service as per company's standard operating procedures.

Job responsibilities

- Greeting and welcoming guests courteously upon their arrival in the cafes - Escorting guests to their tables and helping them scan company's QR based menus - Enabling guests to order food & beverage seamlessly by helping them with menu - Ensuring timely food servicing and by attending to their needs and requests - Maintaining cleanliness and tidiness of dining areas - Collaborating with kitchen staff to ensure timely delivery of orders - Up-selling and promoting specials offers - Handling customer grievances and resolving complaints professionally - Adhering to food safety and hygiene standards at all times

Qualifications

- Diploma in hotel management or relevant course in hospitality - Min. 2 years of experience in a hotel, hostel, guest house, restaurant, cafes, QSR, etc. - Extensive operational knowledge of hotel F&B operations - Outstanding communication, interpersonal & time-management skills - Flexible to relocate anywhere in southern India - High attention to detail