Customer Support Associate

Position:

Customer Support Associate Location:

Mahadevapura, Bangalore Experience : 2-4 Years Role Type : Full-time, In-office Working days : 6 days working Day Shift:

9-hour working, rotational from 8:30am - 8:30pm

About Us: Founded in 2014,

WaterScience

is revolutionizing non-drinking water filtration. Featured as a leader in home filtration solutions, we’ve empowered over 700,000+ homes and more than 2 million daily users. Our portfolio spans shower and tap filters, water softeners, and hard-water solutions that make everyday life healthier and more sustainable. We’ve grown from a small warehouse in Bangalore to an integrated team of over 60 people across 6 cities in India.

Our vision? To set new standards in non-drinking water filtration while fostering healthier lives and contributing to a sustainable planet.

What You’ll Do: 1. Customer Assistance: Handle pre-sales inquiries, guiding customers on product selection, features, and benefits. Provide post-sales support, addressing installation, troubleshooting, and order-related queries. 2. Multi-Channel Support: Respond to customer queries via chat, email, and phone calls in a professional and timely manner. Ensure quick resolution while maintaining high customer satisfaction (CSAT) scores. 3. CRM & Documentation: Log all customer interactions, track queries, and update records in the CRM system. Identify recurring issues and suggest process or product improvements. 4. Collaboration & Feedback: Work closely with the sales, logistics, and technical teams to ensure a seamless customer experience. Proactively collect and share customer feedback to improve support processes and product offerings.

What We’re Looking For: Experience : 1-3 years in customer support (voice & non-voice, chat, email, inbound/outbound calls). Strong Communicator : Fluent in both English and Hindi with excellent verbal and written skills. Multi-tasking Ability : Comfortable handling high volumes of calls and chats concurrently. Problem Solver : Quick thinker who can analyze customer concerns and provide effective solutions. Tech-Savvy:

Familiarity with CRM tools, ticketing systems, and customer support software. D2C Experience:

Background in supporting customers for D2C brands, especially in e-commerce or home appliance sectors (preferred).

Why Join Us? Dynamic Growth:

Be part of a fast-growing company that values innovation and action. Impactful Work:

Help solve real-world problems by bringing clean water to households across India. Career Opportunities:

Your work matters, and so does your growth.

Learn more about us at

www.waterscience.in