IT Operations & Incident Management Specialist

Experience:

4–8 years Location:

Chandigarh( US time overlap) Type:

Full-time

Role Summary

We are looking for a

confident, articulate IT Operations professional

who can act as an

Incident Commander

, take ownership of issues, and communicate clearly with senior stakeholders. This role requires strong

incident management, coordination, and communication skills

, not just technical knowledge.

Key Responsibilities

Own and manage

production incidents end-to-end

(triage, coordination, resolution, closure) Act as the

primary point of contact

during incidents Coordinate with L1/L2/L3 teams, developers, QA, DevOps, and IT Provide

clear, concise status updates

to managers and executive stakeholders Manage

Jira tickets , escalations, and SLAs Handle

IT admin tasks

, including: Developer/QA onboarding & offboarding Tool and access management (Jira, email, internal systems) Support post-incident reviews and follow-up actions

Must-Have Skills

4+ years in

IT Operations / Incident Management / System Administration Proven experience as an

incident owner or incident commander Excellent verbal and written communication skills Strong experience with

Jira or similar ticketing systems Comfortable speaking with

senior stakeholders and leadership Ability to take ownership and

drive issues to resolution

Not a Fit If

You are uncomfortable leading calls or speaking with executives You prefer passive ticket handling without ownership

Ideal Candidate

Calm under pressure Confident communicator Action-oriented and accountable

To Apply Please send your updated CV to

hiring@acmeminds.com

with the subject line: IT Operations & Incident Management Specialist – [Your Name] .