Principal Network Specialist

The Senior Network Engineer designs and troubleshoots high-level network infrastructures, triages complex issues, and contributes to team objectives creatively. This role ensures smooth operation of Alkami's growing network across cloud, corporate, and customer environments. Key Responsibilities Provide network support for Alkami cloud, corporate, and customer environments Work directly with customers on networking products and solutions Manage assigned work via ticketing system, owning troubleshooting from start to resolution Use tools like log analysis and packet captures for root cause analysis Monitor infrastructure performance and plan upgrades, patching, and compliance tasks Install and maintain firewalls, routers, switches, and load balancers Document processes, create network diagrams, and maintain knowledge base articles Review IT maintenance tasks like backups and upgrades Mentor junior engineers and provide on-call support per company policy

Requirements Experience & Education Minimum 5+ years hands-on network design, administration, configuration, and troubleshooting (or 3+ years with advanced degree) Bachelor's degree in Computer Science, Systems Engineering, or equivalent

Technical Skills Cisco CCNP or equivalent certification AWS Certified Cloud Practitioner or higher 1-2 years network automation/programming experience Mastery of networking technologies (load balancers, firewalls, VPN)

Soft Skills Excellent customer support, problem-solving, collaboration, and communication

Preferred Qualifications Experience architecting complex network infrastructures Advanced AWS certifications 5+ years supporting AWS/Microsoft technologies 3-5 years Linux experience