Salesforce Data Analyst & Salesforce Support Specialist

Greetings from Teamware Solutions a division of Quantum Leap Consulting Pvt Ltd

Job Description:

Role: Salesforce Data Analyst & Salesforce Support Specialist

Experience: 5-7Yrs

Location : Bangalore / Hyderabad / India

Work Mode: Hybrid

Shift : (Flexibility Required) / 2:00 PM - 11 : 00 PM

Notice Period: Immediate to 20 Days preferred

Fastest way to get connected LinkedIn

Note : It's a Hybrid Opportunity NOT REMOTE

Job Description:

As a Support Specialist, you will be responsible for providing first- and second-line support to ServiceMax users, resolving incidents and inquiries within defined SLAs. - Investigate and troubleshoot IB related data issues- Execute data corrections and updates in accordance with approved governance procedures.

This role is key to ensuring accurate service data, smooth data flows, and timely reporting to support field operations and integrated supply chain processes. You’ll work closely with business analysts, developers, and operations leads in a managed services model.

Required Skills and Experience:

• Experience in technical support, data operations, or IT service management roles with strong problem-solving and analytical abilities.

• Proficiency in Salesforce / Service Max CRM, including configuration and SOQL query skills.

• Experienced in administering Salesforce by managing users, ensuring data quality, creating reports and dashboards, and supporting simple automation processes

• Hands-on experience with tools such as Power BI, Excel, SQL and SOQL

• Experience with ITIL processes or formal Customer Support frameworks.

• Knowledge of data management principles Excellent communication and customer service skills

• Familiarity with ETL concepts

• Advanced Excel user (pivot tables, lookups, data manipulation)

• Strong communication skills to interact with global stakeholders and technical teams.

• Experience in ServiceNow: Support ticket triage and issue resolution through ServiceNow or similar Incident tracking tools.

• Ability to manage and prioritize tasks in a fast-paced, Agile delivery environment.