Operations Manager - Beauty

Operations Manager - Beauty

Role and Responsibilities

Drive Retail Sales performance Achieve Retail Sales target for the entire area Lead RMs to achieve their target: coach them on customer Experience, sales techniques and product knowledge to improve performance. Monitor commercial KPIs: in store traffic, conversion rate, UPT, AST, # of transactions per hour per FTE, and productivity Maximize individual Sales productivity : drive conversion rate and productivity (number of transaction per retail Artist per day) Set Retail Sales targets (Year/Quarter/Month/Week/Days) for each door in the area and follow daily results Work with Marketing, VM, Events, and Education to create and execute a door by door strategy to drive traffic, conversion and cater to the needs of the local consumer Ensure each RM creates and implements a calendar of weekly Retail Animations to drive traffic, conversion and motivate the team Deploy scheduling process. Control that store schedules and rosters are built in order to maximize Sales and productivity

With retail Partners

: Work in partnership to find opportunities to animate the store, participate in Partner lead events / initiatives, leverage Partner space or media opportunities With Mall Operators

: Work in partnership to find opportunities to animate the store, participate in Mall lead events / initiatives, leverage Mall space or media opportunities

Deliver 5 Star Customer Experience

Achieve the Customer Experience goals for the entire area Inspire, motivate and coach Retail Manager on all elements of 5 Star Customer Experience. Cultivate a superior Experience culture focusing on the customer as our #1 priority Ensures excellent customer Experience is being given at all times in all doors by spending time on the sales floor to observe and seek customer feedback. Hold each RM accountable for the quality of customer Experience in their store while maintaining zero tolerance of customer complaints Track results and follow up: Customer Complaint reports as strategic tools to drive performance

Manage the Team and Develop Talent

Provide clear goals and expectations. Foster teamwork and team spirit. Conduct required performance reviews and regular team meetings. Devise a clear succession plan for each person on the team by leveraging their strengths. Foster teamwork and team spirit Collaborate with Education to identify training opportunities for the team Complete new hire orientations to ensure proper induction to the brand. Hold individuals accountable for their own achievements, performance

Qualifications and Education Requirements MBA Knowledge of computer applications such as Microsoft Outlook, Word, Excel and Power Point etc.

Preferred competencies & Skills

Technical skills: Retail selling skills, Effective communication and makeup skills Other Skills: Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem solving, Innovative, In touch with current trends, styles, colors and also the taste of the Indian market. Job related skills : Leadership, comfortable managing and supervising people, Team Coaching, Experience in Training, Public speaking, communication skills, Training and coaching new and existing employees

Preferred Industry Beauty/ Retail /Apparels/Salon/Aviation/Hospitality