Dental Patient Billing Specialist

Job Summary

The Patient Billing Agent is responsible for managing patient-facing billing activities within the dental revenue cycle. This role focuses on explaining charges, insurance payments, and patient balances in a clear and professional manner, while ensuring accurate posting, timely collections, and a high standard of customer service. The ideal candidate is detail-oriented, patient-focused, and experienced in dental billing workflows.

Key Responsibilities

Review, generate, and explain patient statements, invoices, and outstanding balances Communicate with patients via phone, email, or portal to address billing questions, payment plans, and disputes Post patient payments accurately (credit cards, checks, EFTs) and reconcile accounts Verify insurance payments and apply adjustments, co-pays, deductibles, and write-offs as appropriate Collaborate with insurance billing and posting teams to ensure balances are accurate and up to date Identify and resolve billing discrepancies or misapplied payments Set up and monitor patient payment plans in accordance with office policies Maintain detailed and accurate documentation in the practice management system Ensure compliance with HIPAA and internal billing procedures Provide professional, empathetic service to patients, including handling escalated or sensitive billing concerns

Required Qualifications

Prior experience in dental billing, patient accounts, or dental revenue cycle management Working knowledge of dental insurance plans, EOBs, co-insurance, deductibles, and coordination of benefits Strong verbal and written communication skills with a customer-service mindset High attention to detail and accuracy in financial data entry Ability to manage high call volume and multiple accounts simultaneously Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, or similar)

Preferred Qualifications Experience handling patient collections and payment plans Familiarity with insurance portals and dental billing codes (CDT) Bilingual skills (a plus, depending on patient base) Experience working with offshore or remote dental billing teams