ServiceNow GenAI (Now Assist) Solution Architect

We’re Hiring | ServiceNow GenAI (Now Assist) Solution Architect We are looking for a highly experienced ServiceNow GenAI / Now Assist Solution Expert to lead strategy and implementation of AI-driven capabilities within ServiceNow.

⚠️ Immediate Joiners Only

Position Details Role: ServiceNow GenAI (Now Assist) Solution Architect Experience: 12+ Years Location: Bangalore / Hyderabad / Pune Notice Period: Immediate joiners mandatory

Role Overview The role focuses on designing and implementing ServiceNow Now Assist (GenAI) capabilities, aligning AI-powered workflows with enterprise security, governance, and compliance standards.

Key Responsibilities GenAI (Now Assist) Solution Strategy Design and implement ServiceNow Now Assist capabilities, including: Agent Assist & Case Assist Incident & Case Summarization Knowledge Article Generation Conversational AI & Virtual Agent enhancements Workflow & Task Intelligence via GenAI Define GenAI governance frameworks Establish responsible AI practices and adoption guardrails Align GenAI solutions with enterprise: Data policies Security standards Compliance requirements

Required Skills Strong expertise in ServiceNow platform Hands-on experience with Now Assist / GenAI capabilities Experience implementing Virtual Agent & Conversational AI Understanding of enterprise AI governance & responsible AI frameworks Strong stakeholder management and enterprise architecture exposure Experience aligning AI solutions with security & compliance standards