Wfm+mis reporting Analyst

Job Title: Wfm+mis reporting Analyst

Location: Kolkata

Experience: Minimum 3 Years

Employment Type: Permanent

Notice Period: Immediate to 30 Days

Shift: US Shift (6 PM – 3 AM)

About the Company

Our client is a growing leader in operations, analytics, and business support services. They work closely with global enterprises—especially US-based clients—to enhance performance, optimize processes, and deliver workforce efficiencies. With a strong focus on data-driven decision-making, they offer cutting-edge solutions across Workforce Management, MIS reporting, forecasting, and capacity planning.

Job Description

- Manage workforce planning activities including capacity planning, scheduling, and forecasting - Perform Real-Time Analysis (RTA) and take corrective actions to meet SLA targets - Create daily/weekly/monthly MIS reports - Analyze performance trends, productivity, and SLA adherence - Coordinate with US stakeholders during the shift - Build and automate dashboards for workforce and performance metrics - Handle intraday management, shrinkage tracking, and staffing requirements - Utilize advanced Excel and reporting tools to deliver insights

Mandatory Skills

Workforce Management

✔ Capacity Planning

✔ Real-Time Analysis (RTA)

✔ Forecasting (Short-term & Long-term)

✔ Scheduling & Staffing

✔ Intra-day/Operational Reporting

MIS & Reporting

✔ Daily/Weekly/Monthly MIS

✔ SLA & Productivity Reporting

✔ Dashboard Creation & Automation

Technical Skills

✔ Advanced MS Excel (strong hands-on, will be tested during interview)

✔ Pivot Tables

✔ Advanced Excel Formulas

✔ Power Query

✔ Macros (Good to have)

Soft Skills

✔ Strong communication skills

✔ Ability to coordinate with US clients/stakeholders

✔ Presentation & data storytelling

Important Note (Please Read Before Applying)

Do NOT apply if:

- You have less than 3 years of MIS/WFM experience - You are not comfortable with US shift timing (6 PM – 3 AM) - You cannot join within 30 days - You do not have hands-on Excel skills - Your background is unrelated (e.g., purely BPO agent, HR, admin, data entry)

✅ Apply ONLY if you meet ALL mandatory skills above. Random / irrelevant applications will not be processed.